I record all conversations on my fone when speaking to sky, bt or any other organisation and at the start of the call I ask for verification of whom and which company I'm speaking to. Extreme but stops any carry on.
Had the same problem. Re contracted over online chat, said to the advisor is this deal for the exact same package im currently on ‘yes it is’ then before i agreed I double check that it includes uhd. Advisor says no you don’t currently have uhd, yes i do. He’s adamant i dont have uhd. I say ‘matey I’m sat here watching a uhd program are you calling me a liar’
manage to sort it out after alot of arguing. The problem is uhd used to be part of the multiscreen/boxsets package where now its a individual add on, thats why he couldn’t see it in my package.
Does anyone have an email address for Sky as I can't find one? I got a new contract last week and was offered the uhd pack free for 2 months but they're charging me, not very much and not the full amount so I can't be bothered to call. However this happens every time I renegotiate, I'm told a price on the phone and bill is slightly more. I've found the contact us/email box to fill in in their website but it will not accept my phone number whichever format I put it in (+44 etc)