My Sky Horror Story

[Morty]

I record all conversations on my fone when speaking to sky, bt or any other organisation and at the start of the call I ask for verification of whom and which company I'm speaking to. Extreme but stops any carry on.

 

[99hagued]

Had the same problem. Re contracted over online chat, said to the advisor is this deal for the exact same package im currently on ‘yes it is’ then before i agreed I double check that it includes uhd. Advisor says no you don’t currently have uhd, yes i do. He’s adamant i dont have uhd. I say ‘matey I’m sat here watching a uhd program are you calling me a liar’

manage to sort it out after alot of arguing. The problem is uhd used to be part of the multiscreen/boxsets package where now its a individual add on, thats why he couldn’t see it in my package.

 

[Bakey]

Does anyone have an email address for Sky as I can't find one? I got a new contract last week and was offered the uhd pack free for 2 months but they're charging me, not very much and not the full amount so I can't be bothered to call. However this happens every time I renegotiate, I'm told a price on the phone and bill is slightly more. I've found the contact us/email box to fill in in their website but it will not accept my phone number whichever format I put it in (+44 etc)

 

[Bakey]

Re my above post I managed to get it to go in the end, the format they showed for the phone number didn't work but eventually I found one that did

 

[AidenL]

Interesting that I’m having problems with Sky where I’m out of contract as I cancelled an add on within the 14 day cooling off period and I have text message confirmation of this, but they are refusing to accept this.

I raised a complaint, got a reference number, and emailed screenshots of the text chat.

I received a response from an agent just saying that I’m in contract and I’d be liable for charges if I cancelled, a cut and paste response. He never even read my text chat screenshots.

What is the best email to use these days to escalate the complaint, as the call centre are ignoring the facts.

 

[Bakey]

@AidenL In May I emailed both of these, not sure which one workedor if these are any good still.
[email protected]
[email protected]
They then emailed back with a reference number 4 days later and the day after this someone from their executive response group called me and resolved. Make sure you include everything that happened in the email politely and they'll look into it for you. Also this was for a different issue to the one I mentioned on this thread in January, I'd negotiated a new 18 month contract with them but then it turned out the discounts were only for 6 months and not for the full 18 month contract as I'd been told.