Interesting that I’m having problems with Sky where I’m out of contract as I cancelled an add on within the 14 day cooling off period and I have text message confirmation of this, but they are refusing to accept this.
I raised a complaint, got a reference number, and emailed screenshots of the text chat.
I received a response from an agent just saying that I’m in contract and I’d be liable for charges if I cancelled, a cut and paste response. He never even read my text chat screenshots.
What is the best email to use these days to escalate the complaint, as the call centre are ignoring the facts.