My Sky Horror Story

[Morty]

I record all conversations on my fone when speaking to sky, bt or any other organisation and at the start of the call I ask for verification of whom and which company I'm speaking to. Extreme but stops any carry on.

 

[99hagued]

Had the same problem. Re contracted over online chat, said to the advisor is this deal for the exact same package im currently on ‘yes it is’ then before i agreed I double check that it includes uhd. Advisor says no you don’t currently have uhd, yes i do. He’s adamant i dont have uhd. I say ‘matey I’m sat here watching a uhd program are you calling me a liar’

manage to sort it out after alot of arguing. The problem is uhd used to be part of the multiscreen/boxsets package where now its a individual add on, thats why he couldn’t see it in my package.

 

[Bakey]

Does anyone have an email address for Sky as I can't find one? I got a new contract last week and was offered the uhd pack free for 2 months but they're charging me, not very much and not the full amount so I can't be bothered to call. However this happens every time I renegotiate, I'm told a price on the phone and bill is slightly more. I've found the contact us/email box to fill in in their website but it will not accept my phone number whichever format I put it in (+44 etc)

 

[Bakey]

Re my above post I managed to get it to go in the end, the format they showed for the phone number didn't work but eventually I found one that did