I posted a few times about my Sky+ troubles, primarily in the threads here and here. I havent posted anything since I said I was filing a claim against Sky, and a few people said they would be interested in how it went so I thought I may as well post the outcome. Ill start with a bit of background so you know why I took them to court. I subscribed to Sky+ back in May 2002 after being a very happy Tivo user. I experienced 7 major problems that caused me to miss insane numbers of TV shows, the worst being the one were scheduled recordings set from the EPG disappear prior to the broadcast of the programme. On the channels I watched, which were most Cartoon Network, CNX, Fox Kids (Im not ashamed to admit it ), this happen on in excess of 80% of recordings. I reported the problems I was having many times to Sky by phone, email and letter but I was essentially ignored or offered explanations like were not equipped to deal with such complaints or advice to monitor the situation. I tell them 80% of recordings are disappearing and their solution is to monitor the situation - Great! Despite the fact that all of the problems I experienced were entirely and solely Skys responsibility, and the fact that the software could easily be modified to solve the problems, Sky didnt want to know about the problems I was having and never took any action to remedy the faults. Phoning them was just a waste of time and money. Sky+ caused me a lot more annoyance and upset than it did entertainment so I cancelled as soon as the 12 month minimum contract allowed me to. To say I was angry and disgusted that Sky had released a product with such a huge array of problems is an understatement, and Skys attitude to the problems angered me further. There was no way I was going to let Sky away with providing such an appalling service, so on the advice of my local trading standards office I sent Sky a letter giving them four weeks to rectify the faults. Sky never even bothered responding to my letter, though they did produce it for their defence to the claim, so I assume they just ignored it like they ignored my other communications. After the four weeks all the faults were still present so I filed a claim in the County Court on the Small Claims track. I put in a lot of effort preparing myself for the hearing, and wrote a presentation which detailed the faults and described why Skys defence was invalid (their defence was an absolute joke). My hearing took place on 25/07/03 and I turned up confident I was going to win. I was quite surprised when I found Sky had sent word that they wouldnt be represented at the hearing and that they were going to let the defence they filed represent them. I can only assume that they decided it would be cheaper to pay the claim than to send someone, because they cant have seriously though they were going to win with three pages of nonsense. The hearing was over in about 50 minutes and I was awarded £406 in compensation and expenses. I thought Sky would dispute the decision but to my surprise I received a cheque on 14 August. I had originally planned to look into a class action when I won, because if Im entitled to compensation then logically every other user who has experienced these problems should be. However, its been about three months since I stopped using Sky+ so Im no longer experiencing the extreme annoyance of constant failed recordings. Without my daily dose of Sky+ crap my motivation to take this further has gone away. I think Ive been fairly compensated so Im not going to take it any further. As Ive said before, its my opinion that Sky have some excellent channel packages that are incredible value compared to the BBC licence fee. Its a shame that these superb packages are let down by diabolical software and their refusal to do anything to fix it. Most of the major problems I experienced could be fixed very easily, so I really dont understand why they wont invest a few days (or for some problems a few minutes) to fix them. If theyd sort their software out Id subscribe again without a second through, but it looks unlikely that theyll do so. The only way to make them fix it would be if enough people took court action. If youve been experiencing some of the eleven separate Sky+ faults that cause users to miss programmes through no fault of their own, then it may be worth giving it a go. Its all very informal and cheap to do the court fees are £60 for a claim of up to £500. Theres a no costs rule so the most you can end paying if you lose is your opponents costs (transport costs to the court and possibly overnight accommodation). You can file your claim online at http://www.moneyclaim.gov.uk or you can get the papers from the courts. If you are interested in filing a claim these two books here and here may be worth having. I bought both of them and they were more reassuring than informative but for £7.68 theyre well worth it if youre taking court action. Filing a claim is easy to do and youre entitled to compensation if Sky+ is making you miss programmes through no fault of your own. Plus its probably the only way to get Sky to take any action to fix the many Sky+ faults. It may be the ideal time as well because the possible anti-trust approval problems with Skys Premiership football bid may mean the legal department has their hands full. Im glad I did it and happy to have received compensation, but in all honesty I dont think I achieved anything other than my own personal satisfaction. I doubt Sky care about losing £406 and theyre not going to rush out and spend the couple of days required to fix the faults. Im sure theyd be more inclined to take action if a lot of people filed claims, but I doubt this post will encourage anyone to do so because everyone will have lost interest reading it before reaching the end Right, well that was all fairly pointless. I only intended to mention that I won but I started typing and all this came out in a stream of unstructured consciousness. Ive never been very good at being concise. Oh well, Ive typed it now so I may as well post it.