Back in Jan I bought a Sharp DVD recorder direct from Sharp (HHD type). So three weeks ago it failed, needing a new hard drive and a dvd board. I contact Sharp, who then instructed me to send it to their approved repairer. I did that, and they changed the HDD yet awaited the DVD board. I contacted them every other day asking when it would be ready, and all I got was "Don't now when the part will arrive, Sharp do not give us a date etc". There seemed no care in chasing it at all. So I bit the bullet and phoned Sharp direct, they now instruc me that it will be July when the part will arrive!!! I told them it un-acceptable, and I want a replacement machine. At the moment they have told me they cannot do anything, but they have contacted Head Office!!! I still await their response. What are my consumer rights??? I bought it frotheir factory shop.