DrGekko
Prominent Member
After I read all the glowing reveiws about JVC projectors in general a couple of years ago and their reference black levels, I was convinced that for their price point, nothing better existed. After purchasing an ex-demo HD750 from Home Cinema Centre in Edinburgh, I was very pleased indeed. The bulb had already shone for 700 hours or so before I owned it and since then I've spent another 300 or so hours.
Unfortunately, just after the 12 month warranty on the ex-demo unit expired, it developed the familiar "magenta vertical line" issue - now most people who've enjoyed movies with me haven't noticed it. But to me, it sticks out like a sore thumb and gradually, it has become more annoying. I have very little time so movie watching for me is a real indulgence. I love my sound system and until recently, I was loving the visual experience - each time I watch a movie now, it feels that I'm missing out, be it relatively small but nonetheless, I feel cheated of my money and time.
The reason for my increased annoyance isn't primarily because of the fault itself but mainly because I believe it's been swept under the carpet by the manufacturing giant. I contacted the dealer and they spoke to JVC on my behalf. I was told that JVC suggested I could send my faulty unit back and purchase another HD750 refurbished unit with 500 hours on the clock for £550. Presently, I didn't think it was worth it, considering what's available brand new for around £1500 and also the hassle of replacing the unit physically, recalibrating etc. I believe I should have been offered a better deal than that to be honest or at least a significant reduction on a newer model from JVC, especially as this seems to be a manufacturing issue. So they sell me duff product and I'm asked to buy another potentially duff product again?!
What has fueled my temper further is the fact that an installer friend of mine who sells JVCs and demo's them, asked me if I wanted to purchase his X70 at a discounted rate as he was replacing this with an Epson model - he was sent the X70 from JVC because his 'X90 died'!!!!??? Come on JVC - what's going on here?
And to prove that it's not just my problem...
http://www.avforums.com/forums/proj...hd750-thread-owners-reviews-etc-part-4-a.html
Rant over. Back to work.
Update 21st June 2013
Quick update.
JVC arranged for Sontec to repair my unit at a discounted rate of £125 + VAT. They received the unit on 10th June repaired it this week - it's being delivered today.
JVC & Sontec customer service has been pretty good, easy to communicate with and very polite. I'm very grateful that the repair was discounted for a unit out of warranty.
It does concern me still that I'm not the only owner of a faulty unit on these forums and begs the question about build quality/performance and brand reputation.
Latest updates - see last post
Unfortunately, just after the 12 month warranty on the ex-demo unit expired, it developed the familiar "magenta vertical line" issue - now most people who've enjoyed movies with me haven't noticed it. But to me, it sticks out like a sore thumb and gradually, it has become more annoying. I have very little time so movie watching for me is a real indulgence. I love my sound system and until recently, I was loving the visual experience - each time I watch a movie now, it feels that I'm missing out, be it relatively small but nonetheless, I feel cheated of my money and time.
The reason for my increased annoyance isn't primarily because of the fault itself but mainly because I believe it's been swept under the carpet by the manufacturing giant. I contacted the dealer and they spoke to JVC on my behalf. I was told that JVC suggested I could send my faulty unit back and purchase another HD750 refurbished unit with 500 hours on the clock for £550. Presently, I didn't think it was worth it, considering what's available brand new for around £1500 and also the hassle of replacing the unit physically, recalibrating etc. I believe I should have been offered a better deal than that to be honest or at least a significant reduction on a newer model from JVC, especially as this seems to be a manufacturing issue. So they sell me duff product and I'm asked to buy another potentially duff product again?!
What has fueled my temper further is the fact that an installer friend of mine who sells JVCs and demo's them, asked me if I wanted to purchase his X70 at a discounted rate as he was replacing this with an Epson model - he was sent the X70 from JVC because his 'X90 died'!!!!??? Come on JVC - what's going on here?
And to prove that it's not just my problem...
http://www.avforums.com/forums/proj...hd750-thread-owners-reviews-etc-part-4-a.html
Rant over. Back to work.
Update 21st June 2013
Quick update.
JVC arranged for Sontec to repair my unit at a discounted rate of £125 + VAT. They received the unit on 10th June repaired it this week - it's being delivered today.
JVC & Sontec customer service has been pretty good, easy to communicate with and very polite. I'm very grateful that the repair was discounted for a unit out of warranty.
It does concern me still that I'm not the only owner of a faulty unit on these forums and begs the question about build quality/performance and brand reputation.
Latest updates - see last post
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