My new Dell 2001FP - Bad pixels and other questions.

Discussion in 'Desktop & Laptop Computers Forum' started by Tempest, Mar 22, 2006.

  1. Tempest

    Tempest
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    ARGHHHHHHHHHHHHHHHHHH!!!!!!!!!!

    If I could swear on the forums, I would indeed be doing it right now!

    Just a recap, a good year or 2 ago, I bought a Dell 2001FP from someone local who got them from dell. The monitor had many pixel faults, and I managed to get my money back luckily (considering it was a kinda private sale)

    Now then, as I needed a new TFT (due to selling my CRT) and all the talk on here about DELL's and 2001FP's still.
    Plus the fact that one of these would fit my desk space perfectly.

    Actually the 20" widescreen as offered to me by "PTBurkis2" would also have fitted.
    As you can see above I've tried to contact PTBurkis2 but to no avail, so I started looking at the 2001FP's again.

    Dell have put their prices up just again (yo yo up and down at the moment) so I turned to Ebay and found a London shop which had 10 (or so) in stock and they are said to be Brand New full 3 year warranty, and guaranteed no dead pixels.

    I even emailed the guy to check and I sent the following questions:

    May I just ask 3 questions:

    1: Are these monitors brand new or refurbished models?

    2: Just to double check, Are these 100% guaranteed to have no dead/stuck pixels or sub pixels?

    3: If a monitor arrives with a fault (pixel/backlight bleeding etc) what happens? Do you swap for another model from stock, or what happens?

    Many thanks.


    The reply I got back was this:

    HI,

    Yes these monitors are 100% brand new direct from Dell. The are gauranteed to have no dead pixels whatsoever. If you do have a problem with a monitor on delivery then we will of course replace it with another one from stock.

    Price was ok, dead pixel check sounded like what I wanted, so I ordered one (Paid by bank transfer yesterday) guy emailed he recieved money and monitor arrived today.

    Guess what folks..........

    Yup, at a very very quick 1st glance, I have at LEAST 10 pixel faults on the screen. mostly tiny stuck on sub pixels which you can see on a black screen.
    Plus one slightly dull patch you can see on a bright screen (like a small dull clump)

    Now I will fully admit, you can only see these when the room is dark, and you are looking very close.

    But, Jeezzz, what a pain in the arse :mad:

    Am I really expecting too much here?

    Can anyone who has a 2001FP have a good look at theirs and tell me what there screen is like.

    In the dark, and with a totally black screen, studying the screen to look for any little specs at all.

    Perhaps I'm hoping to much.
    During daytime I'm sure you'd not see the majority of them.
    But evening dim lighting (which is what I use) just shows them up if you have a black screen.

    I shall or course be having a longer look and getting back in touch with him tomorrow.

    My 2nd 2001FP that's no dam good (with a year or 2 in between purchases.)
     
  2. Tempest

    Tempest
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    Another query I have (before getting back to this bloke/shop/dealer)

    For anyone who has bought a 2001FP from Dell (or perhaps any recent TFT from Dell)

    What, and how much paperwork should be in the box with the monitor?

    All I got in my box was one large sheet of paper entitled "Setting up your monitor" and a Dell CD.

    No actual instruction book or any warranty cards, or anything else at all.....
     
  3. Tempest

    Tempest
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    One last thing.

    Just to clarify my terms.

    If on a black screen, I can see just one green or red or blue bright dot, then that's called a "Stuck sub pixel" isn't it?

    As I said, none of these are visable on a normal "Bright" windows desktop screen, apart from a slight dull patch, which must be a few pixels wide by the same high, this dull patch, works, but it's just a small dull blob, only about 1mm x 1mm at the very most.

    Not sure what the correct tecnical term is for that. It's not flickering or flashing, or visable on a black screen, just dull on a bright screen, like the forums pale blue's
     
  4. Tempest

    Tempest
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    I would really appreciate it, if I could get some feedback from other Dell 2001FP users (or other recent Dell TFT purchasers) re the correct terms for my above described pixel issues and also the paperwork which comes in the box together with the monitor itself as I am going to have to contact the seller tomorow to state my case re this screen.

    Just a shame, as (to be honest) it's a lovely screen, I just wish it did not have the stuck (on) pixels on the black screen problems.

    My concern is, it takes a GOOD examination in a dark environment to see these in the 1st place, and if this is not done, then someone may think it's fault free when it's not.

    I guess I'm wondering is there are ANY perfect ones out there.
     
  5. Rambles

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    Hello,
    I must admit I have not read all of these posts - but I have the Dell 2001FP and I have one or two dead pixels, but at 1600 x 1200 there are a lot of them so they don't really bother me.

    If they bother you, you could complain to Dell about a backlight issue and get it swapped out under warranty - I did this three times with the widescreen version and never got one I was happy with, I took the 2001FP in exchange instead.
     
  6. Spoonhead

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    Hi Tempest

    I actually run a dual screen workstation with 2 2001FP monitors side by side. :thumbsup: :thumbsup:

    Both screens bought direct from DELL about a year ago. Both screens as far as I can see have no stuck or dead pixels at all. Simply great screens for the money.

    And I can also confirm all you get is "setting up your monitor" colour sheet and a driver disk for XP.

    I also have a gretag eye one calibration tool, and after calibration, these screens always produce consistent colour for me when using graphics programmes.

    Gazza
     
  7. Tempest

    Tempest
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    Thanks.

    Well, yes, to be TOTALLY honest, on "normal" windows use (bright screen) nothing faulty can really be seen.

    From my normal seating postion, if I select a totally black screen I can only see 3 bright pixel dots, (one a bit brighter than the other 2) about 1/2 way up the screen about 3/4 the way across from the left hand side.

    I'm not saying it's TERRIBLE, but it's supposed to be guaranteed (as I showed in my 1st posting from the supplier) to be pixel fault free.

    It's such a pain having to get the thing packed up and posted back.
    I guess I will only then find out if they are true to their word.

    It's SUPPOSED to be brand new with 3 year warranty, but I have no recipt, nothing, apart from the 1 instruction sheet which was in the box.

    It LOOKS new. But nothing on paper to say it is.
    It does have a Sept 1995 date label on the back, so don't know if that's good enough.

    Anyone advise me what to do please?
     
  8. Rambles

    Rambles
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    When I got mine swapped out, a courier came to my door within 24 hours, took the old one away and left me the new one - however I did have to provide a sales reference when I called Dell for them to process the exchange, without that you may be in trouble.
     
  9. Tempest

    Tempest
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    Thanks for the posting, also confirming the paperwork side of things.

    My test I guess is almost totally black room, full black screen, and stufy screen from about 6" away and look for anything.

    As I said, some of my stuck on dots are brighter than others.
    A stuck on red sub pixel, is so hard to see that you REALLY have to concentrate to see it (well I do) But there are 3 VERY easy to see ones.

    So, I either go back to my supplier, or poss contact Dell, but how to dell react when you buy something from someone else, then try going back to dell for a replacement?

    Is this something that they will accept, or is it back to the shop you bought it from kinda thing?

    Also, if you do return to dell, do you get new, or refurbished?

    Arhhh, this is the thing I HATE about TFT's.

    On a side note I recently bought a 37" TFT Toshiba, and the 1st one of those had 1 dead greenn sub pixel and 3 stuck on sub pixels. Got a replacement sent, and it's TOTALLY PERFECT.

    It would be nice if my 20" Dell was the same.
    Just need to decide best way to tackle to problem.

    It's not that I could not get used to living with it.
    It's also the fact that it's instantly devalued my new monitor.
    The 1st thing a buyer will ask is, "does it have any dead pixels" and when I say yes, either they walk away or I have to lower my price a lot.

    But I don't want to sell it, I want to own it for quite a long time, so I'd like it to be fault free really.
     
  10. Tempest

    Tempest
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    Was that a sales reference from Dell themselves, or just the supplier/shop/trader you bought it from?
     
  11. Rambles

    Rambles
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    I bought it from www.itcsales.co.uk and there was a piece of paper in the box with the reference number, that they provided.
     
  12. Tempest

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    Cheers for that.

    Perhaps my best option would be to get a recipt/ref no. from my suppliers in north London and then contact Dell for a swap out, rather than posting the box back to London, then the shop having to get another, then back to me etc etc.

    On the iffy pixel front.
    I must say I'm personally doubting that ANY of these dells are perfect TOTALLY.

    the one I had 2 years ago had tiny barely noticable pixel faults over a black screen and so does this one, but you have to REALLY study hard to even spot them in the dark.

    I'm being realistic, and I'm not worrying about those.

    There are 6 stuck on pixels (5 green and 1 red) that are bright enough that, most people looking resonably carefully would see.

    there are however another 14 or so other very faint (and I mean VERY faint) iffy pixels, I don't know in what way they are faulty, but they are so faint as to be almost invisible (to my eyes anyway)

    But enough I feel to send the unit back. (for the noticable 2 anyway)

    I would like to hear from anyone (used to dealing with Dell) the contact number for returns such as I'm attempting, and the best way to get a direct swap out, and/or the best way to phrase the faults (if you get my drift) so I don't have any problems.

    I of course, don't want a refurb as this is a new screen, and I want a new replacement.
     
  13. FeiJi Fancier

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    Your contract is with the Vendor, not the manufacturer. You should contact them first and ask them to honour their promises to you.

    Dell don't supply to retail outlets, so I'm a bit concerned because they might have been sold retail already. No shop in it's right mind buys retail and sells for no gain. You may have bought a "second" or "return" passed off as a brand new item. But without seeing what the shop actually advertised that would be difficult to prove.

    Whatever, you have to contact the shop, not Dell, because your purchase contract was with them.

    A quick look at the site suggests they may be buying cancelled orders and surplus stock from Dell and as such a special relationship may exist between them. However, that doesn't mitigate their responsibilities, they are the ones responsible for making good DOA faults.
     
  14. Tempest

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    Cheers for the posting.
    Well the place I bought mine from is a North London shop that does a lot of trading thru Ebay (where I saw the monitor)
    they are advertized as brand new with 3 year warranty and guaranteed no dead pixels.
    (due to bulk purchase prices are low)

    Sounded good, which is why I bought one (even though you do wonder a bit just where they come from)

    But anyway, the monitor does indeed look brand new, just that it's had a pixel test hence been unpacked.

    I contacted the guy I bought it from (dealer) and he is apologetic as he was told they were all fault free (perhaps someone else has done the test)
    He has shipped me another one out today and it's being delivered tomorrow, the old one (using now) will be picked up at the same time.

    Can't fault that service.

    My concern is, they are not being given (what I would consider to be) a good enough pixel test.

    I'm thinking they may just show a bright screen and see no faults, then perhaps a black screen in a well lit room

    this is not good enough, at 1600x1200 the sub pixels are so small, you really need to be in virtual total darkness and a black screen, then study close to check for stuck on sub pixels, else you will never see them.

    I'm fully expecting SOME faults with my new one, as I'm not actually convinced you can get "what I would consider" no pixel flaws at all.

    I'm not worrying about ones that takes lots of studying in pitch black from 3" away and almost a magnifying glass to see as that's expecting too much.

    Just the instant obvious ones I don't want.

    this guy is being really good over this, and I really hope my new one is good enough to keep.
     
  15. Tempest

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    Update:

    Well, the guy (dealer) was great about it.

    Said he'd been told they were pixel checked and fault free (he came across as he was a bit miffed it was faulty - but did not actually say as much)

    He arranged a new one (also supposed to be pixel fault free) to be dispatched that day and my old one picked up at the same time.

    Sure enough, all went like clockwork. Can't fault the level of service at all.

    Did not have chance to fire it up yesterday, onlu just got it working about 30 mins ago.

    Guess, what.

    Yes folks...... Yet another Dell FAILURE !!!! :mad:

    Wheras the 1st one was free of faults on a bright screen, but had stuck ON pixels when showing a black screen.

    This one, when showing a full black screen is virtuall perfect. Just a tiny tiny hint of a stuck on green sub pixel bottom left hand corner, but in honesty, tiny enough to ignore if that was all that's wrong.

    But no folks...............

    We now have faults on a bright screen on this one :mad:

    I now have 2 stuck on red pixels near the bottm edge, and what looks like two stuck on red pixels almost together (1 pixel apart) in the middle about 2/3rds the way down the screen.

    I was so so SO hoping I'd have a good one this time, but nope, it was not meant to be :(

    So, I shall have to contact him again, but what do I do?

    Ask for a refund and start again, getting a totally different screen for double the money?

    Ask him for another one (he not going to be happy and to be honest, I don't know his source)

    Or ask for a recipt and just keep sending them back to Dell ?

    The last one was made Sept 2005 in Hungary.
    This one was made June 2005 in China.

    Just the sort of thing to pee me off on a Saturday night :eek:h-hum:
     
  16. fraggle

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    Get the receipt and get Dell to exchange it.

    That way you know for sure you're not getting "seconds" that have been returned to Dell and shifted onto some seller.

    And you also have the option of changing it for a different display if need be, fancy a 24" widescreen (they rock!! :) ) or one of the new 30" models?
     
  17. BenW

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    Try massaging them with your finger, apparently it can unstick them

    We've had 3 dell tfts, 2*17" and 1*19" all are perfect
     
  18. Tempest

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    As this dealer has sold them at a quite good price, will Dell question this price and cause problems?

    I really don't want Dell to send me a Refurb unit.

    Obviously I have no idea as to the original source of these 2001FP screens.
    All I know is, it's a Trader in North London (who specialises in Laptops) and they say they managed to get a bulk buy, or some special deal which is why they are able to offer them at the deal I got.

    I don't know how NEW a refurb looks, Apart from the odd power lead issue (which I still don't quite understand) They appear to be new.

    Having said that, would a new one have a date of June 2005 (this one) or Sept 2005 (the one I had before)

    Not that I care about the date, they look superb really, I just want one that's not got bad pixels :(

    I know the 24" model is going to drop in price soon anyway as the new models are coming with the inputs that allow copyright HiDef TV via windows vista, so all these models will be old models very soon.

    The 2001FP really suits me fine.

    But anyway, going back to my original point.
    Any issues (things to be careful of) if I decide to go down the DELL Route.

    ie: what happens if these ARE refurb units?

    Will Dell know this and refuse to replace with a new model?

    What checks will they do before sending out a brand new monitor to someone who just phones up out of the blue with a recipt for one they just bought from a trader?
     
  19. fraggle

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    lisag is really the best person to ask as she's swapped three times I think.

    I got my 24" from a person who deals in Dell monitors, apparently if you know a Dell business customer you can ask them to order you whatever you want (in bulk or not) and those orders get priority, and get a discount.

    But the warranty is transferrable.

    As to the refurb Vs. new, well, if its fault free, and still has a 3 year guarantee, and looks new, who cares?

    If you think about it, Dell are a lot more likely to send off batches of returned monitors to some refurb/repair place, and sell them in bulk to business/resellers. And for replacements of individual warranty claims it makes sense for them to just send you a new boxed one from the warehouse, they don't have extra storage costs/extra dispatch procedures for the refurb ones, plus the problem of what to do with the excess refurb ones if not enough waranty claims come in.

    Oh, and last bit of advice, next one you get, DO NOT SIT STARING AT IT from 2 inches away with all sorts of coloured screens desperately looking for faults!!!

    If there's obvious faults, thats different, but most of the faults you describe I wouldn't notice them in 5 years of normal use! :)
     

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