AlanX
Established Member
I started a free trial with Britbox a week ago. Content as expected, but user experience pretty poor.
I synced my TV using the 6-digit code as instructed, and everything was fine. But I have to repeat it with a new code every day or two. Why?
Now, since yesterday, when I want to view an episode of anything, it comes back with ERROR. No explanation, so not very helpful. Tried signing out and back in again (necessitating a new code), but still no joy. So I can't view anything at all (apart from that thrilling index, that is!)
Unless this comes good in the next day or two, my free trial period will have been blown, and I'll be cancelling. But there's another rub - I've read many reports of folk having problems with cancellation. They've had to go through the cancel process many times before it will 'stick', others think they've cancelled but still end up being charged.
Anyone else enjoying/enduring these issues?
I synced my TV using the 6-digit code as instructed, and everything was fine. But I have to repeat it with a new code every day or two. Why?
Now, since yesterday, when I want to view an episode of anything, it comes back with ERROR. No explanation, so not very helpful. Tried signing out and back in again (necessitating a new code), but still no joy. So I can't view anything at all (apart from that thrilling index, that is!)
Unless this comes good in the next day or two, my free trial period will have been blown, and I'll be cancelling. But there's another rub - I've read many reports of folk having problems with cancellation. They've had to go through the cancel process many times before it will 'stick', others think they've cancelled but still end up being charged.
Anyone else enjoying/enduring these issues?