Have you reported it to the police yet?
I haven't yet. At this stage I am hoping that once the issue gets escalated this will not be necessary. Also, I'm not sure what to report. Theft, loss? I can't assert that the item was stolen by Hermes, I don't know that for sure (even though we can agree that it's the most likely scenario).
In the meantime I phoned Amazon Customer Service once more, insisted on getting through to a supervisor or somebody in charge. No success. But, this time they told me that a "retail specialist" has been notified and will open an investigation. This is the follow-up email I received just now:
I understand your concern regarding the return refund for the order # 205-XXX.
Rest assured, I will right away get an investigation done on this for you with the returns team.I would request you to get back to us after 3 business days and we will help you accordingly with the results of investigation.
For more information on return refunds, please go to our Help pages: https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=502480
Thank you for your patience and understanding.We look forward to seeing you again soon.
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