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My AE100 has just popped...

Discussion in 'Projectors, Screens & Video Processors' started by skimber, Mar 12, 2003.

  1. skimber

    skimber
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    I'm slightly worried.... I bought my AE100 in February last year and it's just gone pop. Switched it on and an instant pop....and dead. no light, no nothing.

    So firstly it's over a year since i bought it.... Is it out of warranty?

    Secondly, I can't seem to find any paperwork other than the manual, ie. warranty documents. I usually file anything like that away (which is where the manual was) so i'm starting to wonder if i ever had anything else.

    So the general question is.... am I screwed?

    If so, what should I do and how much is it likely to cost me?
     
  2. theritz

    theritz
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    Simon,

    Tough luck - seems we are about to learn (through your midfortune) what Panasonic's reaction is just out of warranty.

    Can't really give you firm advice - if it was me, I'd contact Panasonic's service department directly - the thing is so close to its warranty period that they should apply some discretion.

    Where did you buy it ? Are they likely to be helpful - some dealers can put a case to their suppliers, some dealers are woeful, same as all walks of life, I guess.

    If its the bulb then its about £250 for that IIIRC from Bert Coules postings. If its the power supply board then it should be a lot less - I had the price list of AE100 parts from Panasonic USA site (you should find it through Google, or search on avsforum for "red LED of death" - the url was posted there) and the cost of the replacement parts wasn't huge - you could give Panasonics customer care a ring on 08705 357357 and if they won't deal with it themselves, ask them for the name of their service centre - they've done enough power supplies at this stage to be able to give you an accurate quote.


    Keep us posted.....


    Sean G.
     
  3. xander

    xander
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    I think that you should push your luck with Panasonic in that this appears to have been a design fault in the AE100 - hence the fact that so many of them popped with this problem. They have sorted out the psu problems and will know exactly what they need to replace.
     
  4. chic

    chic
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    how many hours had you used before it went pop?

    i am sure i read that the problem with the led of death would usually occur within the first couple of hundred hours of use, so maybe its another fault.
     
  5. petrolhead

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    I am sure I have read somewhere re the Sale of Goods Act that if the item has a known problem the supplier should still warrant it even though it may be outside the warranty.

    I knew of a good site for info but for the life of me can't seem to find it.
     
  6. gingercat

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    http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm

    :lesson: The gist of the info on the site is that you're covered for repairs for up to 6 years if a problem occurs through an "inherant fault".

    I don't think Panasonic would dare claim that the PSU problem is not an "inherent fault"...
     
  7. skimber

    skimber
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    I've left a message with someone on the number theritz gave and i'm waiting for a call back... I'll give them an hour or so then i'll try again.

    Chic: It's done just short of 600 hours in low power mode.
     
  8. xander

    xander
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    From memory, I think my AE100 popped at about 220 hrs...
     
  9. skimber

    skimber
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    Just to update everyone on this. My projector was collected, repaired and returned within a week, and, with proof of purchase (a faxed credit card statement) they covered it under the warranty!

    All now seems well, and films are back at the size they should be!
     
  10. petrolhead

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    Great news. Well done
     
  11. xander

    xander
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    It's always nice to hear of a happy ending! Well done Panasonic and hope you have many more enjoyable hours on your panny... :)
     

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