Moving home - delays and can't keep number

Wasp

Standard Member
Been with Talk Talk for a few years with no real problems. Customer service pretty bad as is well publicised, but it's cheap and works for me.

Now we're moving home shortly, and TT say it will be a month before they can send an engineer to the new property, and I can't keep the same number.

BT can connect quicker but charge about £15 a month more.

If I cancel TT's contract they'll charge me £70! My fault for agreeing to stay with them quite recently, but they said moving home was no problem.

Is this the norm? I can possibly wait those few weeks but think it's a bit unreasonable.
 
From the website:

Moving Home with TalkTalk

Taking your phone and broadband with you when you move couldn’t be easier. It only takes one phone call to our home movers team on 0870 444 1820 (option 4) to get you up and running. We aim to get you set up in just 2-3 weeks.
Moving Home with TalkTalk

Have you tried the above ???
 

Wasp

Standard Member
Thanks, that's the number I called them on. I should have done it a few weeks ago I guess, but have only just got a moving date.
 

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