Moving home - delays and can't keep number

Discussion in 'ISPs & The Internet' started by Wasp, Sep 2, 2012.

  1. Wasp

    Wasp
    Standard Member

    Joined:
    Dec 10, 2010
    Messages:
    96
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    11
    Location:
    Kent
    Ratings:
    +1
    Been with Talk Talk for a few years with no real problems. Customer service pretty bad as is well publicised, but it's cheap and works for me.

    Now we're moving home shortly, and TT say it will be a month before they can send an engineer to the new property, and I can't keep the same number.

    BT can connect quicker but charge about £15 a month more.

    If I cancel TT's contract they'll charge me £70! My fault for agreeing to stay with them quite recently, but they said moving home was no problem.

    Is this the norm? I can possibly wait those few weeks but think it's a bit unreasonable.
     
  2. Member 79251

    Member 79251
    Banned

    Joined:
    Jul 2, 2005
    Messages:
    13,421
    Products Owned:
    1
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    ?
    Ratings:
    +2,187
    From the website:

    Moving Home with TalkTalk

    Have you tried the above ???
     
  3. Wasp

    Wasp
    Standard Member

    Joined:
    Dec 10, 2010
    Messages:
    96
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    11
    Location:
    Kent
    Ratings:
    +1
    Thanks, that's the number I called them on. I should have done it a few weeks ago I guess, but have only just got a moving date.
     
  4. Member 79251

    Member 79251
    Banned

    Joined:
    Jul 2, 2005
    Messages:
    13,421
    Products Owned:
    1
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    ?
    Ratings:
    +2,187
    Ring them back up until you get someone who knows what they are doing ;)
     

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice