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Movietyme change of delivery policy?

Discussion in 'Blu-ray & DVD discs' started by KraGorn, Apr 1, 2004.

  1. KraGorn

    KraGorn
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    In the past when I've ordered off Movietyme I have been able to specify a delivery address and not forced to accept my CC address, they now no longer allow this, I can find no where in the 'checkout' process to change this nor is there anything on the 'my account' section .. I can't remember how I did it in the past.

    Anyone know why they changed this?

    It's a pity because I wanted to order some DVDs but I can't take delivery at home. :(

    OTOH, their policy of refusing to give refunds was making me reconsider using them anyway since they've failed to deliver some CDs ordered weeks ago on a pre-paid order .. my mistake I admit, I didn't read the small print carefully enough. :mad:

     
  2. Will K

    Will K
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    Go to "My Account" and one of the cyan coloured tabs at the top should read "Address Book".
    Hope this helps.
     
  3. CLH

    CLH
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    Easily excludable under the Unfair Contract Terms Act if you ask me.
     
  4. KraGorn

    KraGorn
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    Okay right, that's where my required delivery address is .. but when I went through the checkout process it used my CC address and there was no option that I could see to select a different one. I'll try again though and look more carefully.

    Cheers.

    Edit: okay, I see it a 'change address' button right at the bottom some way removed from the 'delivery address' part of the form.

    NOT the most easy to use form layouts I've seen .. after entering all the CC details I then clicked "change address", selected it, went back to the main form and had to re-enter all the CC details again .. brain-dead web site programming. :eek:


    Except they're a US company aren't they? Which means our laws don't apply to them .. unlike US laws which apply to everyone. ;)
     
  5. Roughneck1

    Roughneck1
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    Hi,

    Will take alook at having that text moved to a better place for you :)
     
  6. CLH

    CLH
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    Yes they are. Though point of sale laws could easily come into operation. It's not as easy as to say they are a US company, take a look at the conditions for example, all set up for UK customers. So very different to DVDSoon for example.
     
  7. Roughneck1

    Roughneck1
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    Point of sale be USA though.. also i am very sure we do our best to do the correct thing by our customers...
     
  8. CLH

    CLH
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    Indeed you do Craig, nothing but sterling service.

    You just happened to be the subject of this particular thread.

    Internet law and jurisdiction is a particularly thorny subject. Perhaps I'll do my masters on that!!!!
     
  9. zantarous

    zantarous
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    That would be great cause that always catches me out.
     

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