Moto G7 Power not picking up update to Android 10

PerfectBlue97

Active Member
I've got a Moto G7 Power that's currently located in the UK. It was purchased Sim free and unlocked from a UK based retailer, and is using a Virgin Media pay monthly Sim that was purchased separately, and has previously been used in several other handsets.

Hardware version PVT1
SKU XT1955-4

Android 9 build PPOS29.114-134-13
Kernal version 4.9.112-Pref+

Patch level 1 April 2020

Software channel retbg

All of the literature says that this handset have picked up an FOTA upgrade to Android 10 several months ago, but whenever the user goes to the update option on the advanced systems menu it always says "Your device is up to date", and it simply won't pick up the update to Android 10.

Any clues?
 

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