That's dreadful.
The only negative surrounding the whole PS4 release seems to be exchanges of consoles and replacement controllers. I know a few people on here have had to send controllers back at their own expense in order to get replacements when the sticks have deteriorated.
Where did you buy your console and how did you pay for it?
If you bought it with a credit card you can write to them and explain the situation and point out to them that they are jointly liable for issues regarding goods and services around items purchased with your card as long as they're over £100. I think many debit cards offer the same cover but it's a bit more of a grey area. Often, the card issuer will issue a refund and then attempt to claim the money back from the retailer.
What I've done before is withold the cost of an item from my card payment that month, even if it's months after I purchased the item. You just tell your card issuer this in writing.
You should not be out of pocket by even a penny so keep a record of all your phone calls and how much they cost. Charge for your time also. If you think your time is worth £10 an hour and you're on the phone for 30 mins, then you charge £5 for that.
A quick search on 'saynoto0870' gives these alternative landline numbers 01635 869500/01923 653598/01923 476426. They go to a switchboard and you ask for customer services.
Fire off an email to
[email protected], the customer services director at SCEE. Explain your situation calmly and rationally and how you expect it to be resolved.
Hope this helps? Keep us updated... and try and keep calm. No point letting it make you angry.
Don't be this:
be this: