Some of you may remember I posted a few weeks back when a 46WH08B crapped out after two and a half weeks. Having looked at all the alternatives, and slightly against my better judgement, I decided to try the new 50WH18B. And it was a very nice tele..... for a while; two whole weeks. Starting yesterday it has become temperamental and refuses to recognise the handset (or the front panel) controls after being switched on for a few minutes. Switching it off/on usually recovers the situation..... until the next occurrence. We'll see what the engineer says when he comes. In the meantime I suggest it is time that Toshiba senior management got the message. Attached is a letter I have sent - those of you with Toshiba problems might like to do the same as well as giving them as much negative publicity as possible. Mr A Thompson Managing Director Toshiba Information Systems (U.K.) Ltd Weybridge Business Park Addlestone Road Addlestone Surrey KT15 2UL Dear Mr Thompson, I have owned a Toshiba rear projection TV (model 50WH18B) for two weeks and, despite the fact that it was delivered without a remote control handset or user manual, the performance has exceeded my expectations. Until yesterday, when it developed a fault. More to the point, it replaced a previous Toshiba RPTV (model 46WH08B) which also developed a fault after two and a half weeks. Frankly I think the quality of the product you are shipping is disgraceful! I know from some research on the internet that my experience is by no means an isolated one. The question is -what are you doing about it? I presume you can identify the executives responsible for manufacturing and quality control? In which case perhaps you could encourage them to get their backsides off the golf course and onto the production line with a view to introducing the apparently revolutionary (to Toshiba at least) concept of shipping products with zero defects.