Recently ordered a DVD from a well known online retailer and decided to cancel it. Sent them an email asking to cancel, but my order was still awaiting despatch. So I phoned them and cancelled it. It's status immediately went to 'Cancelled'. Next day, I got an email saying it has been despatched. Two days later it arrives Checked my bank account and I have definately been refunded. Tempted to lay low and see if the said company chase it up. Thoughts anyone?