Monthly xbox live payments coming out how do i stop it?

Discussion in 'Xbox Forums' started by Sartios, Aug 15, 2012.

  1. Sartios

    Sartios
    Banned

    Joined:
    Aug 1, 2010
    Messages:
    3,165
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    86
    Ratings:
    +228
    Hello, I was wondering if anyone could help me?

    I purchased an Xbox last month but then took it back as I didn't want it, but I created an Xbox live profile with a free 30 day trial but it asked for my bank details to link up to it, I totally forgot about it and now it's taken a payment from my account each month but I forgot the email password and gamer tag? How do I stop it?

    Any help would be much appreciated.
     
  2. McKnuckles

    McKnuckles
    Active Member

    Joined:
    Jun 13, 2012
    Messages:
    95
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    8
    Ratings:
    +14
    A google search for "How do I cancel my Xbox live subscription" comes up with the following :

    1) goto Contact Us - Xbox.com

    2) Select Billing and Subscription in the first drop down menu at the bottom of the page (Product).

    3) Select Manage my Subscriptions in the second drop down menu at the bottom of the page (Category).

    4) Select Cancel Xbox live in the third drop down menu at the bottom of the page (Issue type).

    5) Click on the Request a Call button. Input details. Support will call you within a minute (apparently!).

    Simples!. Good luck!
     
  3. Ico.

    Ico.
    Well-known Member

    Joined:
    Jul 4, 2006
    Messages:
    3,293
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Mossley.
    Ratings:
    +498
    Not easy if you don't remember your Gamertag. I think you'll need to phone xbox support. The number should be around some where but the link through the xbox site is showing "currently unavailable". A google search should help but I need to go get on with some work.
     
  4. McKnuckles

    McKnuckles
    Active Member

    Joined:
    Jun 13, 2012
    Messages:
    95
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    8
    Ratings:
    +14
    It seems from the link I displayed above that the OP enters their phone number and Xbox support calls them. They then no doubt should pass security checks by knowing the real address and card details on file so can cancel their subscription. Knowledge of their gamertag should not be required at this point.
     
  5. Ico.

    Ico.
    Well-known Member

    Joined:
    Jul 4, 2006
    Messages:
    3,293
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Mossley.
    Ratings:
    +498
    Yeah but when I click the "Contact Us - Xbox.com" I get attached screen. Could be a problem local to my area though I guess.

    [​IMG]
     
  6. McKnuckles

    McKnuckles
    Active Member

    Joined:
    Jun 13, 2012
    Messages:
    95
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    8
    Ratings:
    +14
    Can you not just click "no" and then click on the "Select One" green dropdown under Product to start the steps I listed above .... ?

    The marketplace being unavailable is irrelevant ......
     

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice