me tooDear Sir/Madam,
Unfortunately the Monsters Inc. DVD you have ordered has now sold
out. We had 2000 of these in stock but were overwhelmed by the huge demand for
this product and therefore we are very sorry that we cannot fulfilled your order
on this occasion. Of course we have refunded all moneys paid in full.
Richer Sounds
Internet Sales
Dear Sir
Thank you for contacting Richer Sounds
My sincere apologies for the inconvenience caused to yourself
There was a huge demand for the Monsters Inc DVD and this should have been taken off the web site as it fell below a certain level however the system failed to do this.
I understand your frustration and disappointment in regards to this matter and so I will send you one Monsters Inc DVD free of charge for the inconvenience caused, from one of our stores. You will find your credit card has been refunded although may not show up on your statement for a couple of days.
Unfortunately we do have to ensure payment has cleared before orders are processed online, hence the reason of the payment being taken before the goods have been sent Under normal operation the system should have not allowed you to order once a certain level had been reached, but as stated due to this not occurring subsequent orders were taken
I can only apologise for any inconvenience caused, but I hope this will be of help
Yours Sincerely
Chris.
Tony8377 said:If they can send me one from their stores why can't they just source everyone one?
Are you serious? RS have by far and away the best customer service of any shop, of any kind, I've bought from.hornydragon said:Thats RS for you and why i try to never use them...............
jimbow25 said:Are you serious? RS have by far and away the best customer service of any shop, of any kind, I've bought from.
Ady Dvd said:But every forum going had this bargain posted so there was always a fair amount of people who were going to miss out.
stingersplash said:seems i was lucky to get mine then as so many missed out.
i got mine via citilink courier as i bought 10, ive kept one for myself and gave one to a mate, the other 8 are gonne be kept for a while due to the ebay flood and i know i can get more than a fiver for them.
the incredibles is out in march, so ill stick mine on then.
soup soup soup said:Glad you got your 10! stingersplash and thanks for letting us know you did. Certainly will make the ones who missed out feel better
TheDot said:someone ban this idiot as an example to others, lukily I already had this dvd b4 the offer but my m8 ordered one and hasnt got his!!!!
Then u get guys like stingersplash boasting they got 10, oh and he doesnt leave it their with the possibility of him having a lot of kids in famiily NOOO he goes on to say he is ebaying 8 of the 10
Not just that, he is going to wait til the heat dies down and try and make a bit more ££££ on top of the hard work he put in to do others out of getting a copy.
Im sure little benny- who's "hard up" father ordered him a copy @ a gr8 price-is having a gr8 night tonight reading through that apologetic email about him not receiving his Monsters Inc dvd instead of actually watching the dvd.
Not v.nice m8 and not the treatment I expect on a board of these sorts