As one of the 'disappointed' I wrote (paper & post) to Julian Richer expressing the disappointment of my son and expressing surprise that their computer system would allow them to sell more stock than they had access to. We got a letter in reply yesterday thanking us for the constructive remarks and sending us a free Monsters Inc DVD. Full marks to Richer Sounds, not just for the free DVD but also for the personal reply. It most definitely was not a 'stock' letter. They get my vote again. Apologies to the mods for re-opening this topic but I feel that credit is due for good conduct. We are quick to criticise but, perhaps, not so quick to praise.