I recently had an accident causing my centre speaker - a Silver Series SLCR - to fall off its 600mm stand onto a wood floor. In the process, the acoustic cloth was torn and virtually every corner damaged either dented or chipped. The damage stood out as the wood colour is Monitor's Rosemah, a sort of Mahogany colour. I contacted Monitor and was put through to Eric Lytra who asked me to send the speaker to them and they would have a look to determine if it could be repaired or not. Well, just over a week later Eric called me and said that he had some good news in that the speaker had been repaired and that he didn't believe I would be able to tell it had ever been damaged as it looks as good as new. Additionally Eric said that there was no charge but could I send a payment for the postage. So I now have the speaker and the sure enough it looks fantastic and cannot see how they've done it, it looks brand new, I can't thank Monitor enough. A British company that produces a fantastic product but also has provided me with excellent customer service above and beyond the norm. I am full of praise for what they have done for me.