Hi All, Would like to share my experience with this player: I bought it a week ago (monday 25th) 2nd hand with no remote for the sum of 27 quid I emailed the company in Taiwan that night to inquire about replacement cost. Next day I got a reply asking my address and phone no. They would then process order and advice about shipping cost. This morning (Monday 1st) my new remote arrived via air mail at no cost!!! It's just "blown" me away all day long - I love it when a company makes that little bit of effort which makes a huge difference to your life,soul & confidence! Can't thank them enough for their support service - my brand name shopping days could be coming to an end! I feel like a customer and not a consumer once again! What do I think to the performance of the machine? It's just "ripped" the pants of my 500quid Pioneer - the picture through component is spectacular, colours are rich & natural and the sound is spot on with accurate 5.1 separation and 'gut' wrenching bass! The picture just got better when I switched it to DVI with 1:1 pixel mapping, the detailing in the image just hits you in the face! The CD playback was also a "shocking" surprise as once again the sound quality is really outstanding the timing and separation are awesome the sound stage fills my whole room. My CD player is a multi-award winning Marantz CD6000ose(250 quid) and it will now become redundant as it sounds muffled and constrained by comparison. Both are hooked up via co-axial using identical cables. I suppose the good news is I will be clearing a space on my shelves!! Now that the machines that make the machines that make the product are so good - the badge means nothing!! If your looking for a 1st time player this has got to be the one, it's my 6th and the first which ain't a household name! Please feel free to leave any comments or questions you may have.. Happy viewing what ever your watching Drew...... PS. Will be posting images at the members gallery in the near future - look out!!