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mkv files on my LG tv. unsupported audio format

mwoonkey

Standard Member
next email below


I am not happy with the reply given as it has not answered my question just a diversion. prior to sending my email I had already completed the latest software update which is all the support I was given from LG (see below)

"Dear Leo,


Thank you for emailing LG Electronics Australia and New Zealand Pty Ltd.

We appreciate your concern and your comments. You may try a doing a software update from our website however it is not guaranteed it will work due to hardware and software limitations.
To complete a software update please visit this website:"


I am not happy at all after spending over $2000 on a 60" smart TV that wont play DTS coded videos, NOT SMART AT ALL if you ask me.
If I had a choice I would ask for my money back so I could buy a competitors TV that supports DTS even as budget as "hisense" that would have saved me $1000 or more.

there are thousands of people asking the same questions on many many forums with the same result and the same dissapointment
how can something so small to satisfy many customers be worth tainting LGs name in possible future revenue

surely there must be something that can be done, or someone that can help with this

kind regards
Leo Peka
 

scrapbook

Distinguished Member
IS this mainly an issue with HD rips? As I assume most DVD rips are Dolby Digital arent they?
 

rodgthedodge

Standard Member
Have you tried using this program to view the mkv file, i have just got an LG 42 3d smart tv, it also gives me the same error, NOW, if I play the same file via the blue ray player it is fine. I have open the file in MKVMERGE and de-selected the sound file and then added an MP4 sound file(that came with the with mkv movie file), it works fine on the tv via the usb from my hdd now.
 

azuli

Standard Member
@ rodgthedodge.Hey there,can you tell me how much time does it take to do the the conversion?from dts to mp4 sound in a lets say 8gb mkv file
 

rodgthedodge

Standard Member
@ rodgthedodge.Hey there,can you tell me how much time does it take to do the the conversion?from dts to mp4 sound in a lets say 8gb mkv file
For a film arond 8.68gig,Takes about 13 mins depending on your pc, this one was done on my laptop:clap:.
Open program, Add the 3d film file, then add the mp4 sound file, then deselect the A_DTS (un tick the box) then START MUXING.
 

Kiwi23

Standard Member
What I did was copypaste the source line to destination and just changed the filename.
Under settings you can choose mkv as encapsulation.
Video track keep.
Audio track to AC3.
Hello I'm having the same problem with my LG tv i tried this method but halfway through the movie stops and starts from the beginning. can someone please help me with this problem?
 

omen63

Standard Member
I have a similar problem with my lg tv. I have a problem using mp4 files. Some work and others have the error "unsupported audio". I tried converting audio using vlc but it seems like I'm doing something wrong?! My tv is an LG LX9500 series. Please help
 
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rodgthedodge

Standard Member
I have being using MEDIACONVERTER 7 to convert 2d to 3d SBS the results are OK. A 30 minute program on my PC (Windows Rating 4.2) took about 2 hours,,,on my son's PC (Windows rating 7.9!) about 15mins. Anyone else tried it,,comments please.
 

murdhie

Novice Member
Hi Guys,

Newbie here. Just bought an LG LCD TV and tried to play an HD movie from USB. The audio is DTS and is unsupported. I have ripped the audio and converted it but I don't know how to merge the converted audio back into the movie.

I used MKVextract, Tranzcode and BeSweet. The audio file is now AC3.

Is this a good way to do this process and if not, is there a newbie friendly tutorial somewhere describing the best way to do this?
I want to convert audio without changing the quality of the video.
 

rodgthedodge

Standard Member
Hi Guys,

Newbie here. Just bought an LG LCD TV and tried to play an HD movie from USB. The audio is DTS and is unsupported. I have ripped the audio and converted it but I don't know how to merge the converted audio back into the movie.

I used MKVextract, Tranzcode and BeSweet. The audio file is now AC3.

Is this a good way to do this process and if not, is there a newbie friendly tutorial somewhere describing the best way to do this?
I want to convert audio without changing the quality of the video.
Have you tried using MKVTOOLKIT , i have just got an LG 42 3d smart tv, it also gives me the same error, NOW, if I play the same file via the blue ray player it is fine.

Open the file in MKVMERGE and de-selected the sound file and then add an MP4/AC3 sound file(the file you converted/had with the 3d film), Also another good program for converting AVI files to 3D is MEDIA CONVERTER 7, select the file you want to convert,select MP4 as the output file, click on SETTINGS (bottom right) and select 1980x1080 and STRETCH, choose a location to save to, click START, when finished you should have a HALF SBS 3D. Not a true 3D file but has more depth and perception.
 

murdhie

Novice Member
Thanks for your reply. I tried using merge and it failed. I did a google search on the error and it's possible that my laptop is the problem. I'll try again on my PC when I get a chance. You mentioned 3D but my TV is 2D so 3D is not an issue for me.

Thanks again for your reply. I'll post the results of running your method on my PC.
 

meme68

Novice Member
I use eac3to http://madshi.net/eac3to.zip and its gui ('yr_eac3to_more_gui' http://www.mediafire.com/download.php?nnomzlmkgz0 ) to extract and convert the audio to ac3 448 kbps...then remux both using tsmuxer http://www.videohelp.com/download/tsMuxeR_1.10.6.zip (add original mkv file, uncheck the dts audio and then add your newly created ac3).Leave as .ts extension also.My Lg plays the resulting mux(3d and 2d perfectly) and in sync.
Be aware that some mkvs have high level 5.1 and dont play (on my LG), on those i downgrade using tsmuxer to level 4.1(tick option).
Let me know if it works for ya :)
 
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murdhie

Novice Member
To Rodgthedodge and meme68

Tried the process on my PC and it still didn't work. I think my copy of MKVToolkit might be dodgy. I downloaded a copy of tsMuxer as proposed by meme68 and used the AC3 file I already ripped and that did the trick. My AC3 file is 5.1. I don't know what settings I had as I muxed the files, I just went for it. I've included an image showing video and audio details after I had finished the process.

Thanks for your help Guys, much appreciated.
 

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rodgthedodge

Standard Member

liavl

Standard Member
What I did was copypaste the source line to destination and just changed the filename.
Under settings you can choose mkv as encapsulation.
Video track keep.
Audio track to AC3.
I did exactly as you said and it didn't work.
It started the conversion (at least it was written "streaming" in the lower line and the time of the conversion forwarded) but after about 45 minutes of the movie (about 3 minute in real life), the program stuck and I got the attached error message.
Do you know what can cause that?

Thanks
 

Attachments

mrmugenwii

Standard Member
Guys, guys, just buy a streaming player and if your tv is not smart....it will turn smart. This streaming players decode the dts audio and turn it into PCM format which then can be transmitted to your tv. You should get 5.1 surround sound or something close if not dts. Or hook up the streaming player audio side straight to your receiver for full dts.(this kinda sucks if you have your optical cable at your tv since you have to be plugging and unplugging) they only cost around 70 bucks. But i would prefer a hack....
 

jackpo

Standard Member
What I did was copypaste the source line to destination and just changed the filename.
Under settings you can choose mkv as encapsulation.
Video track keep.
Audio track to AC3.
hi, i tried to convert a 6.52gb mkv file using vlc and got it converted within 10 min like u said, but when played it on my tv there was only abt half the video (there ws no reduction in quality though), and the file size ws 2.00gb. i tried to play it on my computer bt it dsnt play and the cpu goes 100%. pls help me out on this one-on how to get the whole thing convrtd
 

kmplsv

Novice Member
Should the output file be about half the size of the original? I'm following these directions but the outcome is a 6GB file after starting with a 16.2GB file.
 

Johev

Novice Member
Should the output file be about half the size of the original? I'm following these directions but the outcome is a 6GB file after starting with a 16.2GB file.
No, it should not. I normally loose about 1gb or less, depending on how many audio tracks the file has. I have also found a better software other than VLC that does this perfectly. As soon as I get home to my laptop I will check it and post it here.

Good luck
 

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