Advice needed please :
My 18 month old Marantz SR
7013 suddenly developed a fault, the front LR and Atmos channels stopped working , after contacting Marantz customer service they advised me to reset the unit but this did not work so they said I woul have to return the unit to Peter Tyson for repair.
After contacting Peter Tyson they had the unit collected quickly by DPD on the 17th of August and Marantz collected it from them on the 20th by UPS , since then the online UPS tracking is showing it’s still in Tamworth UPS depo, after a week I was concerned about this a contacted Peter Tyson and they have been apparently been trying to find it but I can’t seem to get any answers from them or anything from UPS , after checking the UPS trustpilot page it seems a lot of electrical items have gone missing recently with shocking reviews so I am really concerned and I’m still without an AVR that we are lost without .
Has anyone experienced anything similar and what was the outcome ? I’m also not sure how I stand legally if it is lost .
My 18 month old Marantz SR
7013 suddenly developed a fault, the front LR and Atmos channels stopped working , after contacting Marantz customer service they advised me to reset the unit but this did not work so they said I woul have to return the unit to Peter Tyson for repair.
After contacting Peter Tyson they had the unit collected quickly by DPD on the 17th of August and Marantz collected it from them on the 20th by UPS , since then the online UPS tracking is showing it’s still in Tamworth UPS depo, after a week I was concerned about this a contacted Peter Tyson and they have been apparently been trying to find it but I can’t seem to get any answers from them or anything from UPS , after checking the UPS trustpilot page it seems a lot of electrical items have gone missing recently with shocking reviews so I am really concerned and I’m still without an AVR that we are lost without .
Has anyone experienced anything similar and what was the outcome ? I’m also not sure how I stand legally if it is lost .