Missing Freesat Channels

[Bob793]

Hi Folks,
First time poster and complete novice here so please be gentle with me!

I've just replaced my old Humax Freesat Box with the New Arris Freesat Box.

Over the last few years, certain channels disappeared from my Humax box (Pick, Food Channel, D-Max). I had hoped they'd comeback with my new Arris Box. Unfortunately having installed my new Arris box I'm in the same position (no Pick, Food Channel, D-Max etc.). Just the same "no-video" message. All the other channels work find (as they did with my Humax).

Any thoughts?

Could it be at the Satellite Dish end (the lnb)? (the existing one is probably 12+ years old)
Is it easy to replace the lnb (never done it before. Just buy a "wideband lnb"? Attach it at the same angle as the old one? Screw in the cables?)

Any help and guidance greatly welcomed. Thanks in advance

 

[grahamlthompson]

Hi Folks,
First time poster and complete novice here so please be gentle with me!

I've just replaced my old Humax Freesat Box with the New Arris Freesat Box.

Over the last few years, certain channels disappeared from my Humax box (Pick, Food Channel, D-Max). I had hoped they'd comeback with my new Arris Box. Unfortunately having installed my new Arris box I'm in the same position (no Pick, Food Channel, D-Max etc.). Just the same "no-video" message. All the other channels work find (as they did with my Humax).

Any thoughts?

Could it be at the Satellite Dish end (the lnb)? (the existing one is probably 12+ years old)
Is it easy to replace the lnb (never done it before. Just buy a "wideband lnb"? Attach it at the same angle as the old one? Screw in the cables?)

Any help and guidance greatly welcomed. Thanks in advance

The lnb fittings on the new dishes are different. In addition to replacing the lnb you would need a legacy adaptor.

Fits Sky Q 2 OUTPUT Wideband LNB for new Q Boxes & MK4 Zone 1/ 2 Satellite Dish | eBay

Wideband LNB 2 Way Compatible With SKY Q.

www.ebay.co.uk

37mm LNB Legacy Adaptor For Sky Satellite Dishes | eBay

Here we have a used 37mm LNB adapter which enables newer 37mm collar LNBs to be fitted to older (mk3) Sky dishes. Item is in good condition but plastic retaining pin may be missing (adapter can easily be locked in place with small screw if required).

www.ebay.co.uk

 

[Bob793]

Many thanks for your clear and helpful reply - I hope this fixes my issues.

Much Appreciated.