Witterings
Established Member
- Joined
- Jan 5, 2010
- Messages
- 674
- Reaction score
- 198
- Points
- 248
I recently bought some new led downlights but didn't know anything about them so e-mailed the people the originals came from asked what a suitable replacement would be.
They replied with a suggested so I went and picked them up and fitted 2 of them and crushed the box's.
That evening I put the lights on and the difference in colour was glaring so I started doing some research. I found the old lighst were Neutral White at 4000 Kelvin and the ones they'd suggested (all in writing via e-mail) were 3000 kelvin .... despite they do and hold in stock the same model in 4000 kelvin.
I rang the shop and was told there was nothing they could do to help, when I starting questioning it the manager told me I should have checked them before fitting them (maybe they should have checked before suggesting these a suitable replacement?) followed with "I'm not in the mood for a call like this at the moment" and slammed the phone down on me.
If anyone knows if I have any recourse under consumer rights I'd be interested to hear what they are but also just generally what people's thoughts are on it / whether they should rectify a situation caused by me following their advice?
They replied with a suggested so I went and picked them up and fitted 2 of them and crushed the box's.
That evening I put the lights on and the difference in colour was glaring so I started doing some research. I found the old lighst were Neutral White at 4000 Kelvin and the ones they'd suggested (all in writing via e-mail) were 3000 kelvin .... despite they do and hold in stock the same model in 4000 kelvin.
I rang the shop and was told there was nothing they could do to help, when I starting questioning it the manager told me I should have checked them before fitting them (maybe they should have checked before suggesting these a suitable replacement?) followed with "I'm not in the mood for a call like this at the moment" and slammed the phone down on me.
If anyone knows if I have any recourse under consumer rights I'd be interested to hear what they are but also just generally what people's thoughts are on it / whether they should rectify a situation caused by me following their advice?