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Mercedes - rubbish service & rubbish cars

Discussion in 'Motoring' started by FaxFan2002, Jun 9, 2005.

  1. FaxFan2002

    FaxFan2002
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    Having owned a couple Merc's I'd thought I'd share my experience of the completely crap service I've received from them and the faulty cars.

    I booked my CLK in for a problem with the rear headrests not dropping down (it works on pressure and something had stopped the pressurse switch working) - I first reported this decemeber when it went in for a service. The car was returned 3 times after that to fix things that should have been fixed in the service (the service cost £633!!). The part for the headrests was ordered, cancelled, ordered again, lost and re-ordered. Not once did the garage call me, I had to call them all the time and I never had a phone call returned.

    Now it's currently in being fixed. When I dropped it off I asked them to look at a problem with the gear box. Which a couple of weeks ago I took the car down and asked them to look at, the guy was fairly dismissive and said it wasn't a big problem, probably a management issue. Anyway having chased up my car (note: they did not ring me to discuss) I found out they have ordered a new gearbox because the car is undriveable with the current gearbox.

    All this may sound biased and one sided, trust me it's not. Buy a merc, sure you do get a very nice car and it's good to drive. The service however.....

    On the plus side, the car is just in warranty on 58k miles.
     
  2. spocktra

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    Have to agree with you 100% on this one.Service quality and cost are rubbish.I dont think the cars are as well put together as they used to be either.
     
  3. Ian J

    Ian J
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    Is your car being serviced by Mercedes themselves as your complaints seem to be aimed more at the dealer than Mercedes themselves and it doesn't seem to be the fault of the manufacturer that the service chap at the dealer doesn't inspire you with confidence.

    To balance your story I have found my local Mercedes dealer to provide an excellent service
     
  4. the_sanguine

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    I've noticed quite a lot of disatisfaction lately. I took my SLK in to have te roof repaired. They charged me £1300 and then couldn't produce any of the parts they claimed to have changed
     
  5. spocktra

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    Personally i think mercedes are selling cars and surviving purely on the badge.The best built cars without doubt are vw/audi,the most reliable are japanese,the most overrated and overpriced are mecedes.Imo obviously.
     
  6. mcfarfs

    mcfarfs
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    Isn't this what Jeremy Clarkson was saying on Top Gear a couple of weeks ago? I think he was saying that they used to build quality cars, but they don't anymore. I can't really remeber though, I'm probably wrong!
     
  7. Ian J

    Ian J
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    Which orifice was he talking through this time ?
     
  8. Nobber22

    Nobber22
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    His mouth this time Ian. :D

    Mercedes has dropped from the top spot in Germany for aspiration for the first time in a century. Build quality and reliability on cars made in the last decade is way below what they are capable of, particularly the current E-Class.

    For the first time in 40 years, German taxi drivers are buying Audi and BMW instead - Mercerdes see this as their biggest wake-up call ever! :oops:

    They are making a turnaround happen tho'. The new A-Class & M-Class are both back at the quality levels we all expect, particularly when it comes to interior design and fit. :clap:
     
  9. Ed Selley

    Ed Selley
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    Indeed- my 1977 Mercedes seemed built to survive the end of the world. A recent period in a C180 hire car revealed nothing like the same attention to detail.
     
  10. la gran siete

    la gran siete
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    I wopuild habve thougt the only one considering would be the Smart car. Small, easily manouverable , easy to park, economical and relaible.What else does one want?
     
  11. Ed Selley

    Ed Selley
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    rear seats?
     
  12. mason

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    Isnt this how most cars are sold and bought these days?
     
  13. la gran siete

    la gran siete
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    Smart car for four
     
  14. rhoamish

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    Nothing says 'I know nothing about cars' more than the for four. It's a Mitsubishi Colt, in an ugly dress, with a higher price. There are plenty of far better cars available for similar, or less, money. I had a brief look at one, then bought a Skoda Fabia vRS. Better economy, cheaper, roomier, faster and better built.
     
  15. Squiffy

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    Especially faster. :devil:

    It is ironic that Mercedes has gone down hill as generally standards throughout the industry have gone up considerably. Cars as a whole have never been so well built, safe, reliable, economical and environmently friendly.
     
  16. Mr.D

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    My brother in law got rid of his merc after 8 months for an Alfa . Said the merc was the worst car he'd ever owned , even thought his old rover 400 was better and he thought that was a pile of junk.
     
  17. the_sanguine

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    Get yerself a Skoda. You know it makes sense!
     
  18. Nobber22

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    And therefore heavier. :(
     
  19. Squiffy

    Squiffy
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    But still safer and more economical....
     
  20. Nobber22

    Nobber22
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    But much more wear on tyres, brakes, shocks, etc. Not to mention more wear and tear on our poor road network too. :D

    Seriously, the only areas where cars have made a genuine gain in the last 30 years is in engine technology, being more economical and greener. Everywhere else legislation has forced cars to bulk up to pass NCAP crash tests, elk avoidance tests, etc.

    I prefer my cars light; good handling motors, that allow you to get out of trouble, instead of having to rely on that airbag and crumple zone to save you. :smashin:
     
  21. Ed Selley

    Ed Selley
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    There are exceptions to this though- Audi take a bow. I would love an A2 TDI as it was basically designed to do my commute. Cars are getting heavier but thankfully the weight has recently levelled off. I was impressed to see that the 5* crash rated Renault Modus is only 100kg heavier than the much older and flimsier Twingo. The better engines you speak of ensure it is more economical too :thumbsup:.
     
  22. Nobber22

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    You'd pay 16k for a small 4 seater hatch because it's made of aluminium?? :eek: Small primiim manufactuer cars (A2, 1 series, A-class) get on my nerves. They just aren't good enough for the money. Interesting that Audi's next A2 is going to made of steel this time round. Seems they can't make enough profit on the alu body model. ;)

    Only 100kg! Wow, that's amazing! For a same sized car too! :devil:
    Does it have space inside for those two extra people you must be carrying to make it so heavy? Must be a seven seater......??

    Please Tons, don't buy a Modus! It's just NOT cool! :lesson: :nono: :lesson:

    P.S. Imagine the amazing fuel economy with the Modus engine in a Twingo. ;)
     
  23. Ed Selley

    Ed Selley
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    Never bought a new car in my life and not about to start now. 7k for a leggy diesel with good spec sounds better to me :). Oh and pedant mode on, the specs and options were cut down last year so its about £11,500-£12,000 now ;).



    I have no intention of buying one mate. 100Kg isn't the end of the world- what is the end of the world is crashing a twingo into anything.
     
  24. la gran siete

    la gran siete
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    Okm thenm buy a fabia or a Ford Ka or Toyots Yaris or whatever so long as its small
     
  25. newstuart

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    Ive heard that they have dropped in quality in recent years, however i have a 1998 clk230 Kompressor sport and I love it, bearing in mind this is the 1st car ive bought in years as had nemerous company cars until change of job (including bmw 3series,subaru impreza,audi a4 & a6) I absoutley love my car and although its 7 years old with 70K on the clock ( it still feels tighter than all of the above which i had from new. Best of all the seller recomended a local specialist to service it. last full service with MOT was 120 pound and they told me the next (6000 mile ish) one would be 45 pound!! if there is a downside its fuel econmy in city driving but when the door shuts with a nice well made solid clunk you can see it been built right.
     
  26. MacReady

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    Your brother in law obviously has good taste :smashin:
     
  27. la gran siete

    la gran siete
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    Friend of mine use to have one of those Bond Bugs made by Reliant,a
    three wheeled jobbie that went like poo off a shovel
     
  28. rhoamish

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    It's all relative, of course. They used a 700cc, 29 bhp engine. 0-60 took over 23 seconds (that's slower than most Morris Minors!) and it had a top speed of 75 mph.

    They weren't even particularly economical, certainly far less so than a modern diesel.

    They probably felt fast though, what with being made from canvas and twigs, and having a wheel missing. Sliding down stairs on a tea tray feels fast, but it's not really.
     
  29. rhoamish

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    Why? Some people do need larger cars, you know. It's a free market: I would like to thank anyone who drives a large 4x4, because they are willingly and knowingly paying more tax into the coffers. Thank you for keeping the economy going!

    I only drive diesels out of cheapness.
     
  30. rags

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    Merc quality started going south in the 90's, however it is picking up again. The new A class and the SLK have really improved interiors and seem on first acqaintence to feel more solid.

    I used to own a C class and now have a A class (outgoing model) and they are both shockers. Both of these were 4 cylinder models and to put it simply dont bother buying an older range Mercedes car unless it has a 6 cylinder underneath its bonnet. Mercedes 4 cylinder engines are unrefined to say the least.
     

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