Hi all,
In January I purchased the NR1711 (but never received until February) ready to upgrade my TV and console later in the year. I then found out about the issues with the 120hz and querying Marantz they advised they are still investigating and will announce resolution in the future. I'm hoping they do what Onkyo done a few years back before they were bought out by Sound United and do a product recall and upgrade the HDMI chips.
I can live with the 120hz issue for the time being as not got the new console, but for others out there I thought I would also share some experience of using the device for about a month.
I have a 2016 LG 55" TV which is wall mounted and previously had the Denon AVR-X2300W connected to it using a 3 metre non-certified HDMI cable. I never had issues with Sky Q, Apple TV 4K, Shield TV 2015/2019 Pro, Blu Ray Player or Xbox One X connected to it. Playback was perfect and my harmony remote controlled everything and allowed google to switch on the devices.
With the NR1711 what I started experiencing was that when switching HDMI sources either via the dedicated button or quick select I would get no signal to the TV but audio was fine through the avr, so I purchased a 3 metre 8K certified cable (even though not needed) but had same problems, but if I connected devices directly to the TV with the same cables there were no problems.
I went back to RS and purchased a new 3 metre cable from them along with a new UHD player, this connects perfectly to my TV without issues and works flawlessly so I connected the NR1711 to this cable but experienced the same problem.
On mentioning this to Marantz support they advise that you must use a fibre optic hdmi cable for the avr if over 5 feet, or even my TV would be too old to support it, now my understanding is that HDMI is supposed to be backward compatible so should not be the issue and you don't need FOH unless going over 5 metres. I raised this with Marantz and they were adamant that you must use FOH over 5 feet not 5 metres and thus probably why I keep getting the no signal. They advised just to use the smart select options which defeats the point of having dedicated buttons.
In the end I purchased a 1.5 metre certified 8k HDMI cable for testing and so far over a week I have not had the signal issues I was getting with the 3 metre cables which all work perfectly using the X2300W.
So could this be an incompatibility issue with the LG 55" TV or another issue with the HDMI ports on the NR1711
In January I purchased the NR1711 (but never received until February) ready to upgrade my TV and console later in the year. I then found out about the issues with the 120hz and querying Marantz they advised they are still investigating and will announce resolution in the future. I'm hoping they do what Onkyo done a few years back before they were bought out by Sound United and do a product recall and upgrade the HDMI chips.
I can live with the 120hz issue for the time being as not got the new console, but for others out there I thought I would also share some experience of using the device for about a month.
I have a 2016 LG 55" TV which is wall mounted and previously had the Denon AVR-X2300W connected to it using a 3 metre non-certified HDMI cable. I never had issues with Sky Q, Apple TV 4K, Shield TV 2015/2019 Pro, Blu Ray Player or Xbox One X connected to it. Playback was perfect and my harmony remote controlled everything and allowed google to switch on the devices.
With the NR1711 what I started experiencing was that when switching HDMI sources either via the dedicated button or quick select I would get no signal to the TV but audio was fine through the avr, so I purchased a 3 metre 8K certified cable (even though not needed) but had same problems, but if I connected devices directly to the TV with the same cables there were no problems.
I went back to RS and purchased a new 3 metre cable from them along with a new UHD player, this connects perfectly to my TV without issues and works flawlessly so I connected the NR1711 to this cable but experienced the same problem.
On mentioning this to Marantz support they advise that you must use a fibre optic hdmi cable for the avr if over 5 feet, or even my TV would be too old to support it, now my understanding is that HDMI is supposed to be backward compatible so should not be the issue and you don't need FOH unless going over 5 metres. I raised this with Marantz and they were adamant that you must use FOH over 5 feet not 5 metres and thus probably why I keep getting the no signal. They advised just to use the smart select options which defeats the point of having dedicated buttons.
In the end I purchased a 1.5 metre certified 8k HDMI cable for testing and so far over a week I have not had the signal issues I was getting with the 3 metre cables which all work perfectly using the X2300W.
So could this be an incompatibility issue with the LG 55" TV or another issue with the HDMI ports on the NR1711