Marantz NR1711 HDMI (user review)

mirdragon

Standard Member
Hi all,

In January I purchased the NR1711 (but never received until February) ready to upgrade my TV and console later in the year. I then found out about the issues with the 120hz and querying Marantz they advised they are still investigating and will announce resolution in the future. I'm hoping they do what Onkyo done a few years back before they were bought out by Sound United and do a product recall and upgrade the HDMI chips.

I can live with the 120hz issue for the time being as not got the new console, but for others out there I thought I would also share some experience of using the device for about a month.

I have a 2016 LG 55" TV which is wall mounted and previously had the Denon AVR-X2300W connected to it using a 3 metre non-certified HDMI cable. I never had issues with Sky Q, Apple TV 4K, Shield TV 2015/2019 Pro, Blu Ray Player or Xbox One X connected to it. Playback was perfect and my harmony remote controlled everything and allowed google to switch on the devices.

With the NR1711 what I started experiencing was that when switching HDMI sources either via the dedicated button or quick select I would get no signal to the TV but audio was fine through the avr, so I purchased a 3 metre 8K certified cable (even though not needed) but had same problems, but if I connected devices directly to the TV with the same cables there were no problems.

I went back to RS and purchased a new 3 metre cable from them along with a new UHD player, this connects perfectly to my TV without issues and works flawlessly so I connected the NR1711 to this cable but experienced the same problem.

On mentioning this to Marantz support they advise that you must use a fibre optic hdmi cable for the avr if over 5 feet, or even my TV would be too old to support it, now my understanding is that HDMI is supposed to be backward compatible so should not be the issue and you don't need FOH unless going over 5 metres. I raised this with Marantz and they were adamant that you must use FOH over 5 feet not 5 metres and thus probably why I keep getting the no signal. They advised just to use the smart select options which defeats the point of having dedicated buttons.

In the end I purchased a 1.5 metre certified 8k HDMI cable for testing and so far over a week I have not had the signal issues I was getting with the 3 metre cables which all work perfectly using the X2300W.

So could this be an incompatibility issue with the LG 55" TV or another issue with the HDMI ports on the NR1711
 
On mentioning this to Marantz support they advise that you must use a fibre optic hdmi cable for the avr if over 5 feet, or even my TV would be too old to support it, now my understanding is that HDMI is supposed to be backward compatible so should not be the issue and you don't need FOH unless going over 5 metres. I raised this with Marantz and they were adamant that you must use FOH over 5 feet not 5 metres and thus probably why I keep getting the no signal. They advised just to use the smart select options which defeats the point of having dedicated buttons.
Surprised to hear that as it's clearly BS from Marantz. There is no "official" cut off point for 4K/60hz, but 5 metres is the generally accepted length where you can expect to start to have issues, with 15m being a slam dunk for a hybrid fibre cable.
 

mirdragon

Standard Member
That's the response I got from them, which I agree doesn't sound right as when I asked them to recommend a cable that works, they couldn't.

Originally they were on about the source devices causing the problems then cec

I've also kept Richersounds updated on this
 

Rift

Novice Member
Hi Mirdragon,

I am a recent owner of a NR1711 as well and have searched long and hard for some answers on HDMI dropout issues (with audio still going on during black screen). I have not experienced this issue with my Xbox One X or Nintendo Switch (both are using non-certified HDMI cables), but I have had the issue with my Apple TV 4k. My previous setup I had a 2016 TV with a Yamaha TSR-7850 receiver and never had issues with HDMI dropouts.

Seemingly at random, the video cuts out to black with the audio still playing during Netflix, Hulu, etc.

The Apple TV is on 14.4 firmware and NR1711 and my new LG CX 65" are all on latest firmware as well. I originally used the Belkin certified 8k 2m cable in my last setup from the Apple TV 4K to the Yamaha receiver. I also used another one of these Belkin cables from the Yamaha to the TV. Using these same Belkin cables, there is the HDMI dropout issue with the Apple TV 4k to NR1711 to the LG CX. I replaced both cables with Zeskit Maya certified HDMI 8k cables 2m and I am seeing the same issue.

I am ordering Zeskit Maya 1m cables to see if it fixes the issue as you have mentioned. I have not personally contacted Marantz yet. For troubleshooting, I also tried a different HDMI port on the receiver to connect the Apple TV and also a different HDMI input on the TV, but the same issue appeared in all configurations.

I will probably report back when I test the 1m cables to see if it fixes the issue. The issue seems common, like x2 times over the course of a 2 hr movie.
 

mirdragon

Standard Member
@Rift sorry for late response, but been a hectic time recently

I ended up buying a 1.5m cable and this has improved, but yes I still get the out drop-out and no signal displayed on my tv. I'm sure the issues are with the hdmi and when switching between formats like HDR and normal 4K or HD.

I've seen that Denon/Marantz have got a resolution for the 120hz issues, which is not ideal but its better than nothing
 

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