Hi, I know this is technically a PC TFT not a LCD TV, but I'd imagine the answer to my question is the same in this instance... The problem is that my TFT has got an annoying buzz about it that I first noticed in August, so I finally decided enough was enough and rang Samsung to get it repaired. Now the monitor was bought 5 months ago, but manufactured in May 2003. Now they didn't have a problem repairing it, however they said that I would be called by a third-party company called "Teleplant" who refurbish Samsung monitors. They said what happens is that I send my one to them for repair, and they send me back one they've already refurbished which would be the same model and same manufacturers date or newer. Now is it me or could I complain about that? I'm not happy about sending my TFT away that I know has been looked after, I know has no dead pixels, I know has only been used moderately since May 2004 and having it replaced with a refurb monitor that for all I know could of been used since May 2003, have dead pixels, been abused by the previous owners, been used 24 hours a day in an office display, etc. Now I may be being a little paranoid, but I'm not happy about being sent a refurb monitor which for all I know could of had a much more serious fault than the one I'm returning. The Warranty card states that they will repair or replace it, but doesn't mention it being replaced by a refurb model. Could I insist that I have the same monitor I send in being returned after repair, or if the time scale of the repair is unreasonable (per the Consumer Proctection Act 2002) request a new one be sent in it's place? After all as it's under 6 months old the assumption is that, again thanks to the law change in 2002, the monitor was faulty at time of purchase. What do you guys think ???