I bought a Toshiba 32" widescreen last year. It came with 1 year's accidental damage cover as part of the warranty. In February, I noticed a large scratch (about 3" vertically) on the faceplate and so I contacted Toshiba re repair under the accidental damage clause of the warranty. I was referred to London General who "administer the accidental damage part of the warranty" (Toshiba Customer Services) and they arranged for a local service company, Owenmore Electronic Services who are literally 3 minutes from my home, to take the tv away. It was taken by them on February 20th and to date (April 20th) it has not been repaired. Owenmore say this is due to the part being unavailable. London General are refusing to replace the tv stating that the accidental damage policy (?) covers repair only and are insisting repair times are open ended, making any repair time acceptable. I have never received any "policy" relating to the warranty. Toshiba are washing their hands of the whole affair. My local authority say that the repair time is well past unacceptable and is now bordering on the ridiculous and insulting. They advised me to write to both London General and Toshiba asking them to replace the tv. If they refuse, my Local Authority say they will "resolve the matter". So who is responsible, Toshiba who supplied the warranty or London General who administer it? Let me state that both my retailer and Owenmore are blameless in this whole problem.