Yes, but they come in a box, not in a generic see through bag.
When you're selling a relatively cheap product, probably with not a lot of profit on it, there comes a time when dealing with a customer is costing you money....you make nothing from it. Now the guy has tried to be accommodating and yes, you appear to have been polite enough with this. But he still wants to cut his losses and move on.
I get that to a degree, but where has he tried to be accomaodating, he gave me a voucher he has now stopped me using and has offered to refund me and then backtracked, I never slammed the Sausageman as a company and even my negatvie review still says they have fantastic foods, he however has been rude, lied and withdrawn a voucher without letting me have a final order to spend it.
I would have carried on ordering from them for years to come.