Dave I have so far in this whole sorry episode had one email from you that was titled test by you and I returned it. I don't want to have to communicate in this way but I've now sent you 4/5 emails and so far have only recieved one from you which I've already mentioned. You did call me on Friday last and was given my office number to call; you left no number not even on 1471. I really don't appreciate to having to resort to desperate measures to get your attention. The card arrived last Saturday but just the card every thing else I'd returned to you never came back to me.So the remote various leads and software you still have. I can only get the player to work if I start another player first and then close that down, and not all the functions work.
You have had plenty of opportunity to reach by phone, email and even post. This is the worst customer support I've ever experienced and will be returning the card (that's all, you have the rest) tomorrow/thursday.and expect a full refund. All in all it's been a frustrating experience which I will not go through again, with your company. It's a shame because the sweet spot card has been fantastic, and during the early day's of ownership you had the decency to personally call me to find out how I was getting on with it. I don't know your particular situation, all of this was in your hands. All I wanted was some contact and advice on your product; it's called Customer Service.
At the end of it all I've wasted several hours and £10.00 on P&P. I now wish to draw a line under this whole affair.
Thankyou