This is not strictly true.In the 10 months that I have had Sky+, I have had 3 replacement boxes 2 LNB's and another time where the engineer checked the cabling.The last engineer I had out was last Friday to replace my STB as input 2 had gone, come Sunday I had no picture at all(input 1 now gone), so I swapped over the leads and still only got input 2 working, so its not the fault of the cabling or the LNB.I then spoke to a extremely arguementative woman from Sky, who told me (you'll laugh at this) "The cabling must be affecting you're Sky+ boxes, so we will have an enginner to look at it", I told the woman repeatedly it wasn't the cabling or LNB.Wednesday comes and the 3rd party engineer comes along checkes the box, and checks both feeds(which checks cabling and LNB) and told me that the box had gone on input 1, which was no surprise to me.He then told me that he didn't have a replacement box for me because the comments on the work sheet said that the cabling and LNB needed looking at, so still no Sky+ for me.On the phone AGAIN to Sky+ and after 1 hour and 10 mins and being put on the next person in the chain of command I am now getting a BRAND NEW box on Sunday, with an engineer that won't be leaving until it's sorted, plus 2 months free subscription.
This leads me to these conclusions (partly provided by Wednesdays engineer).Firstly if you are having repeat problems with boxes, then you can demand a BRAND NEW replacement, as the refurb. ones are not fit for purpose (and Sky+ did back down on this, as it's sale of goods act), also all the crap they give you about an engineer not being able to give a specific time is also rubbish.The last engineer that came to me said the people that shout the most(within reason of course, and don't swear , as they can put the phone down on you if you do), will get what they want, as Sky and Sky+ do this on purpose to see what they can get away with(engineer is an ex Sky employee).
If you have any further questions or comments, please ask.
Andy