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Lost DVD's

Discussion in 'Movie Forum' started by HeadBanger, Aug 2, 2002.

  1. HeadBanger

    HeadBanger
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    I ordered some DVD's that were shipped 16/7. Usually they arrive well within a week and I am now beginning to think that they have mysteriously got 'lost' on route.

    I have no doubt that the supplier shipped them but is there any recourse with them if they have been 'lost'?

    Hoping someone can help - thanks in advance!
     
  2. LDR

    LDR
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    Who have you ordered them from ???

    Im still waiting for a box set from play.com..the first one went missing, so after 14 days they sent me another..and Im now up to day 9 and still waiting !!! :mad:
     
  3. Squirrel God

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    If they were shipped from outside of the UK, then they could be held up at customs for checking.

    Also, if the post office attempted delivery but there was no answer, it can take ages for them to re-attempt delivery (I had this once and it took 6 weeks - they didn't even leave a card to tell me they had attempted delivery the first time :()

    The parcels could also just be caught up in the system for other reasons (e.g. originally processed incorrectly).

    You can contact the supplier after the period of time they specified and they should despatch replacements to you. Otherwise, if you ordered with your credit card, the credit card company should cover you (especially if they have Internet purchase cover, e.g. Barclaycard).
     
  4. mcmullanbrush

    mcmullanbrush
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    MATTS

    Get someone to ask your postman if he has seen any decent DVDs lately, chances are he will have watched the one that "went missing"
     
  5. Squirrel God

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    Yes, there is always that too :D
     
  6. JSW

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    Yeah but he buys his own..........................

    From your credit card details !!!!!!!
     
  7. LDR

    LDR
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    Aww..you Guys..!! your making me feel so much more secure bout my missing discs !!! NOT !!! ;)
     
  8. Kramer

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    Once didn't receive a disc from CD-Wow.

    E-mailed them after 10 days, they said give it 3 more days. I did, still no show, e-mailed them again, refund or replacement sir?

    Got a refund as I was going to be away for 2 weeks, CC refunded 5 days later!

    Excellent customer service.

    TBH, that's the only one I have never rec'd, out of probable >100 ordered on line, & it was resolved very quickly & painlessly.

    There, now you can sleep easy again :D
     
  9. LDR

    LDR
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    Yeah, well this is the first time Ive had one go missing as well, but the replacement seems to have gone walkabout also which is a bit annoying as it looks like Im gonna be waiting over 28 days to get an item which I normally receive from play in about 4-5 days !!
     
  10. alan8477

    alan8477
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    Yes, I had the same thing happen with Play. DVD went missing, eventually sent a replacement, that one didn't turn up either! They eventually sent another one, but warned me that they may have to consider removing me from their mailing list as I clearly had a problem! The third one did arrive. This is the only 'no show' I have experienced, and I buy £200 worth of mail order DVDs a month from CDWOW, Futureent, Ezydvd, Play, Movietyme etc.
     
  11. Oblivion

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    Dont get me started on that one :mad:

    Paul
     
  12. Squirrel God

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    I sometimes wonder if some of the guys working in the despatch rooms of some DVD suppliers deliver some customers' DVDs to their own addresses .... Perhaps by hand as well as by first class post.... ;)
     
  13. Oblivion

    Oblivion
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    bet they get to thier homes quicker than they get delivered to ours.

    Paul
     
  14. LDR

    LDR
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    26 Days and still waiting for my box set from play :mad:
     
  15. HeadBanger

    HeadBanger
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    Thanks for your responses guys. The firm I ordered from was a well known Australian one.

    I still haven't received my DVD's! :mad:

    Are they legally obliged to send a replacement or do some simply do so as a gesture of goodwill?
     
  16. malcy

    malcy
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    May well be the Aus one I had problems with last year. They won't consider something lost for 6 to 8 weeks from despatch. Eventually they agreed to send me replacements which arrived in a week, this was an ex-gratia offer so can't mention their name.
    Since then I have seen on other forums that they now take a harder line on lost items. Seems you have to threaten approaching CC company for refund as non-supply of goods (which is why its good to use some card like Egg). However doing this means you loss them as a future supplier as they will bar you in future

    Good luck
     

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