Hi there! * This thread is a slight extension of what i had before. I am a nurse who worked for the NHS for 10 years. I was being payed £31,000 per annum. I now managed to find a job for an agency as a community nurse but would like to take a course in IT/networking and computers as a "back-up" to my nursing and because it's like a second passion to me as i'm quite familiar with OSes, installing softwares, etc. I would consider myself as an intermediate computer user but bordering on being an expert in minimal stuff. I know there are hundreds of jobs that require certain qualifications to have. What i really want is a first-line telephone support advisor or analyst job. But in terms of job prospects i'd like to ask: 1. What course/s i need to take with this type of job? 2. Will i earn the same amount of salary with that type of job? I have heard stuff like MCSE, CompTia A+ & Cisco but what do i need? I need to a course for me to start somewhere and to get a foot in the door if you like in the world of phone software support. Thanks.