Logitech mouse 'stutters' with windows 7 'bu-dum' sound

nikonuser11

Well-known Member
as per the thread this is driving me nuts. Happens every 20-30 secs especially in gaming.

it 'freezes' for about 2 seconds then 'reconnects' with the bu-dum sound like its been taken out and put back in.

All drivers/windows updates etc up to date.
Tried 4 different USB slots and 2 different mice (logitech)
Win7 64 bit


quick google shows this has been around a long time- cant see a fix though?
 

EndlessWaves

Distinguished Member
Well the things that the configurations you've tried so far have in common are:

1. They're both logitech mice. If you've got the logitech drivers/software installed (setpoint) then it's worth trying to get rid of it/update it or try a mouse from another brand.

2. They're presumably using the same USB controller. If this is a desktop them it's worth checking the motherboard details to see if it comes with a second USB controller that you can try. Otherwise check your motherboard drivers are up to date.
 

sparky10

Well-known Member
The other thing that may be worth a try is as EndlessWaves says is to remove the drivers, but then unplug the mouse and restart Windows, plug the mouse back in and let Windows find its own drivers. The only downside if this works is that you may lose some functionality with the mouse.
 

nikonuser11

Well-known Member
Well the things that the configurations you've tried so far have in common are:

1. They're both logitech mice. If you've got the logitech drivers/software installed (setpoint) then it's worth trying to get rid of it/update it or try a mouse from another brand.

2. They're presumably using the same USB controller. If this is a desktop them it's worth checking the motherboard details to see if it comes with a second USB controller that you can try. Otherwise check your motherboard drivers are up to date.
The other thing that may be worth a try is as EndlessWaves says is to remove the drivers, but then unplug the mouse and restart Windows, plug the mouse back in and let Windows find its own drivers. The only downside if this works is that you may lose some functionality with the mouse.
sorry guys, should have made it clear I've tried all that already:thumbsdow
 

next010

Distinguished Member
Check your event log in admin tools and see what kind of errors are being logged and see if anything related to the USB stands out.

It could be the receiver of the mouse is defective or something else operating on the same frequency is interfering with it. Testing with another PC might narrow down if this is the cause.

It could also be unreliable USB sub system, USB3 drivers on Windows 7 are prone to problems, I would recommend disabling USB3 support altogether if present and see if that does anything.
 

nikonuser11

Well-known Member
Check your event log in admin tools and see what kind of errors are being logged and see if anything related to the USB stands out.

It could be the receiver of the mouse is defective or something else operating on the same frequency is interfering with it. Testing with another PC might narrow down if this is the cause.

It could also be unreliable USB sub system, USB3 drivers on Windows 7 are prone to problems, I would recommend disabling USB3 support altogether if present and see if that does anything.
thanks I'll try that, can you advise how? (non techy)
 

next010

Distinguished Member
Well testing the mouse on another PC is the easiest thing thing to do, if the problem repeats then the hardware is defective.

The USB3 bit would require knowledge of the motherboard (make/model) and checking device manager to see if USB3 controllers are present, windows wont install USB3 drivers so they must have been installed either by the PC vendor or by yourself.
 

nikonuser11

Well-known Member
Well testing the mouse on another PC is the easiest thing thing to do, if the problem repeats then the hardware is defective.

The USB3 bit would require knowledge of the motherboard (make/model) and checking device manager to see if USB3 controllers are present, windows wont install USB3 drivers so they must have been installed either by the PC vendor or by yourself.
well in that case it doesnt have usb3 controllers. Def not the mouse as fine on other non win7 pcs (3 of them)

looks like this will stump people for another 7 years.........effing MS
 

next010

Distinguished Member
the control panel\administrative tools\event viewer would be the next place to look but that would be very techy you need to check under the summary of critical faults in last 24 hours to see if anything stands out related to the mouse.

If this was a recent occurrence, you could try performing a system restore to a point before it happened if Windows still have an older restore point.
 

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