Loewe standard warranties

Discussion in 'LCD & LED LCD TVs Forum' started by neilmcl, Feb 18, 2005.

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  1. neilmcl

    neilmcl
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    Can someone confirm that The Loewe Xelos/Spheros 32HD comes with a 2 year manufacturers warranty regardless of where it's bought. I tried to get TVandVideo Direct to pricematch the Empire Direct price of £2135.33 and was told that the reason for the low price was that Empire weren't an authorised dealer and that Loewe stipulate that all of their equipment be installed by approved installers to validate the 2 yr warranty hence why their prices are much higher.

    Is this nonsense or what? particularly as Empire said that all Loewe products come with the 2 yr warranty.
     
  2. motr

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    That's ridiculous if correct!!
     
  3. mcf

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    I think this probably is correct, as it pretty much says the same thing on the Peter Martin website. Also I was looking at the Xelos A26 in Sratford HiFi in Solihull on Thursday, and the guy there said that the screen had to be installed by themselves to qualify for the 2 year warranty.

    He also said something about the DVB standards being changed in-line with the rest of Europe at the end of the year which would require a new DVB card to be installed that would only be available from dealers and would cost about £150 to buy and fit.

    http://shop.petermartin.co.uk/acatalog/info.html
     
  4. mcf

    mcf
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    Of course the other option is to order it through a John Lewis store and you will get a 5 year guarantee (parts and labour)
     
  5. neilmcl

    neilmcl
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    Empire Direct are offering the Loewe Spheros 32HD at a ridiculously low price I shouldn't think JL would price match.
     
  6. mcf

    mcf
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    Depends if the warranty is important enough to you. I have had a Loewe 32" Xelos CRT set for over 5 years and have never had a problem couldn't comment about the LCDs as I do not have one yet. When you take into account the cost of an Empore Direct warranty the John Lewis online deal is better as they are throwing in the Centros DVD Recorder as well.
     
  7. Chris Muriel

    Chris Muriel
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    I suspect he may be referring to complaince to get the DVB-HD compatible logo.
    I would be interested to find just what Loewe are actually going to change .

    Chris Muriel, Manchester.
     
  8. neilmcl

    neilmcl
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    I'm not sure about that, after all the RRP for the Spheros 32 in Basalt is around the £4K mark.
     
  9. brock_landers

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    There is not a chance in hell that Empiredirect will deliver on these. They would be losing £1000+ on the trade price.

    They are also not allowed by Loewe to sell this TV via mail order and will have signed a contract stating this.

    This has to be a mistake. I am sure the TV will no longer be on their website on Monday.

    To qualify for a 2 year warranty, the product has to be installed by the dealer, otherwise it is a 1 year warranty (i.e mailorder)

    Brock.
     
  10. motr

    motr
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    Still there today.
     
  11. INDIE

    INDIE
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    Gone.
     
  12. neilmcl

    neilmcl
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    What a bummer :( I spoke to Empire Direct and they said they no longer deal with Loewe. Something about Loewe keeping their prices artificially high. Personally I think someone's complained to Loewe or their distributors and Empire have had to take action or face consequences.

    I wonder what happens now to those who have already placed an order.
     
  13. brock_landers

    brock_landers
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    Told you these were too cheap.

    Good luck to any that ordered.

    Brock.
     
  14. motr

    motr
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    Indeed. I suppose they will take the other model down soon then.

    And I thought car manufacturers were money grabbing buggers. At least you can haggle with them :rolleyes:
     
  15. shuggy

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    i recently sourced a spheros 37hd from powerhouse. Similarly i waqs enticed by the 5 yr warranty and a good price. But empire direct still had 2 units for4480 on their shelves as of 5 days ago. Hope this helps.
     
  16. spinaltap

    spinaltap
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    When in Stratford Hi-Fi in Solihull, and mentioning that John Lewis offered 5 year warranties on Loewe, they instantly promised to match the 5 year warranty offered by John Lewis....

    ....and, they're about to refurbish their store into a Loewe studio - with a good selection of flat panels pn display (LCD and Plasma).
     

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