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Loewe Aconda - scratched screen!

Discussion in 'Televisions' started by hofmeister, Aug 27, 2005.

  1. hofmeister

    hofmeister
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    my little boy, aged 2, has scratched the screen on my Loewe 32" Aconda with a stone!

    clearly i'm not happy.

    i've contacted Loewe who said that i need to replace the entire TV on house insurance.....(was £1500 a few years ago).

    i can feel the scratches, about 4 inches long, and they can be seen, just, from a distance.

    does anyone know if i the scratches could be polished out - isn't it just a glass screen?

    i'd be happy to take it somewhere to get sorted.

    cheers
     
  2. Tight Git

    Tight Git
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    Hello Hofmeister and welcome. :)

    This has happened to several forum members, so do a search and there's lots of information.

    Tell your son that if he wants to reach three ... :devil:
     
  3. JayCee

    JayCee
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    Try rubbing in a circular motion with a damp cloth and an abrasive powder such as "Ajax" or "Vim" and polish it off with a dry duster.
     
  4. tony4563

    tony4563
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    Yikes :eek: I personally would contact my insurers immediatley to see if I were covered in my household policy. I certainly wouldn't use any abrasive substances on the screen :nono: I can only imagine making it worse as the screen is very highly polished and rubbing it with an even fine abrasive will dull the glass. You WILL notice it then. You may have to live with it if you're not covered.
     
  5. JayCee

    JayCee
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    I can assure you it works and as long as the cloth is clean it will not dirty the screen or make it worse....especially if he gives the scratched area a good polish with a dry duster when finished.

    Obviously if he wants to claim on his insurance that is for him to decide. :lesson:
     
  6. tony4563

    tony4563
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    Sorry JayCee. No malice intended. It was just my own personal opinion about what I would do in the same situation. I'm too much of a coward when it comes to situations like this.
     
  7. Simcom

    Simcom
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    Try it on a glass tumbler first as a test.
    Or, try it on your spectacles and if it scratches them you won't be able to see the telly anyway ;) ;) ;)
     
  8. per-Sony-fied

    per-Sony-fied
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    How about using one of those glass repair companys that repair cracks/chips in car windows? Maybe there is some kind of kit available.
     
  9. red16v

    red16v
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    Hi, my only concern here would be if the telly had some sort of anti glare/reflection on the screen surface ? Otherwise I think Jaycees suggestion would be ok. Something to think to think about ? Regards, yt.
     
  10. sotosound

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    What's wrong with claiming on insurance? As long as accidental damage is covered, then isn't that what insurance is for? I'd go down that route and get a new TV for your trouble.

    Of course there will be an excess to pay, but any other approach, e.g. abrasive cleaners, carries its own cost and risk.

    It is also the case that many insurers know about possible alternatives to replacement and they will therefore work out the best approach. I suspect that a replacement will be the chosen solution.

    As for what you would replace the TV with, there is a new Aconda range now (although the Loewe website doesn't reflect this) and you should therefore have no problem getting a decent replacement.
     
  11. ijd

    ijd
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    if you use an abrasive substance and remove any coating the set may have you will be fubar`d check your ins first, if they payout then go dont the polish out route.at least then you will have a safety zone, as for the kid....disown him :nono:
     
  12. Londondecca

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    To polish glass you really need some cerium oxide as long as you cannot feel the scratch with your finger nail. If you can, you will need to buff if with some silicon carbide sandpaper (1200 - 3000) first. The ability to mess up glass is very very high if you do not know what your doing.

    Cerium oxide needs a buffer to work correctly otherwise you will dull the glass. Most household products will not be abrasive enough.

    My suggestion is to claim from your insurance company
     
  13. Dankeech

    Dankeech
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    If you can't get a replacement and have to live with it, then take some embarassing photo's of your son dressed in fancy-dress , e.g: Cowboy, spiderman, tell-tubby etc and keep them to show to his school friends at around the age of 14-20

    It won't repair the screen unfortunately, but may make you feel a little better for the moment while peering around the damaged screen-glass.

    :devil:
     
  14. Sarah Nya

    Sarah Nya
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    That is such a good idea, class... :devil:
     
  15. Dankeech

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    Brings back memories of last year when I was best man for friend's wedding. Oh how all 100+ people so much loved that photo of him as Spiderman. All except 1 person I think (him).

    He did get off pretty lightly though.

    Unfortunately regards to the screen, insurance claim is probably the only way to go on this.

    May be worth getting something like a cabinet for it that features a glass front?

    This may protect the actual replacement TV from scratches as would only have to replace the cabinet glass front.

    If you are thinking of going down this route, post a thread in the AV racks etc forum. You would need anti-reflective glass for a start.

    Shame to have to go to such lengths to protect your equipment.

    Dan.
     
  16. hofmeister

    hofmeister
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    i took your advice and did contact the insurance company (Domestic & General). they sent round their company that deals with tv repairs.

    D&G have approved the repair. I asked what they would do to repair it and they said they are replacing the entire tube at a cost of £1300 !!!!

    i was surprised that they would pay out so much for a repair - i asked if there was any alternative such as a replacement.

    I could get a very nice LCD for that money.........

    they've said thay can only do the repair........seems mad to me.

    my worry now is that a third party replacing the tube may not set it up as well as it was in the factory - i've no idea how complex a task it is.


    i'd rather live with the scratch and get an LCD............
     
  17. Dankeech

    Dankeech
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    Hofmeister, if the repair isn't up to scratch, then demand a replacement under that basis.

    Should be some terminology and terms in your insurance contract advising something like 'replacement or as-new condition'. Check your contract carefully.

    Best of luck & let us know what the repair is like etc. :lesson:

    Regards,

    Dan.
     
  18. Buckster

    Buckster
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    If its a 9381 - make sure they use a Philips tube and don't use the "lesser" Toshiba tube ...

    Mark.
     
  19. JayCee

    JayCee
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    You must be joking...Philips crts have a higher failure rate than just about any others these days no matter what brand they're fitted in.:rolleyes:
     
  20. Buckster

    Buckster
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    Just going on what others said a few years back - that the 9281s which used the Toshiba tubes didn't have quite as good contrast etc.

    My "Phillips tubed" Vitros is still going strong after 3 years

    Mark.
     
  21. Dankeech

    Dankeech
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    Hofmeister, the Aconda 32" latest one is only £1250 now. If it hasn't been sorted yet, let me know and I'll provide you link details etc. Latest one has built-in HDD recorder too btw.

    Dan.
     
  22. wotabloke

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    And if you did get a full refund from insurers - would you buy another Aconda or go the LCD route?
     
  23. skap7309

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    :rotfl: :rotfl: ;)
     

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