Reading some bad reviews here:
Fibaro Reviews - Real Customer Reviews
(at the bottom, user reviews)
"Absolutely terrible company both in product quality and customer services. Very expensive and well advertised home automation system that doesn’t work. Customer services non-existent. No presence in UK so you all warranty will be at your own expense by shipping to Poland. All support tickets are ignored, no track of repairs within organization. Options featured is shiny impressive advertisements does not actually exist. Software is extremely bugg’y and unreliable – do not come near they offer home security plugins and features… Not the system to trust with your house security."
"The big drawback to this wireless system is that the indoor range is not as far as advertised (more like 5 meters), and even with other devices acting as repeaters you are constantly getting ‘dead nodes’ that do not self-heal, which means the scenes won’t work until you reboot the nodes, so all you have till then is very expensive devices that do nothing.
VERY VERY unreliable, and so is the ‘brains’ of the system, needing to be rebooted at least 2 a week. ( Dead Nodes are EVERY DAY).
Conclusion: Very expensive and Very unreliable, do not buy! Trust me!"
"An exciting article, exciting adverts and PR… System is total CRAP… spent nearly 2000 pounds on HC2, sensors, switches and adapters. It’s been nearly 1 year, system is so unreliable I wish I could return it all. Theoretically it’s an amazing concept but in reality it doesn’t work. Fibaro HC2 needs reboot once a week, devices loose config often and needs to be reconfigured constantly. Deleting and adding devices to get them working is weekly task. Fibaro door/window sensors – only 2 out of 6 working. Don’t waste your money or time."
I'm concerned now. Reliability is key requirement for me. If it doesn't work, I'd much rather just get simple dimmer switches that work locally with no home automation.
Fibaro Reviews - Real Customer Reviews
(at the bottom, user reviews)
"Absolutely terrible company both in product quality and customer services. Very expensive and well advertised home automation system that doesn’t work. Customer services non-existent. No presence in UK so you all warranty will be at your own expense by shipping to Poland. All support tickets are ignored, no track of repairs within organization. Options featured is shiny impressive advertisements does not actually exist. Software is extremely bugg’y and unreliable – do not come near they offer home security plugins and features… Not the system to trust with your house security."
"The big drawback to this wireless system is that the indoor range is not as far as advertised (more like 5 meters), and even with other devices acting as repeaters you are constantly getting ‘dead nodes’ that do not self-heal, which means the scenes won’t work until you reboot the nodes, so all you have till then is very expensive devices that do nothing.
VERY VERY unreliable, and so is the ‘brains’ of the system, needing to be rebooted at least 2 a week. ( Dead Nodes are EVERY DAY).
Conclusion: Very expensive and Very unreliable, do not buy! Trust me!"
"An exciting article, exciting adverts and PR… System is total CRAP… spent nearly 2000 pounds on HC2, sensors, switches and adapters. It’s been nearly 1 year, system is so unreliable I wish I could return it all. Theoretically it’s an amazing concept but in reality it doesn’t work. Fibaro HC2 needs reboot once a week, devices loose config often and needs to be reconfigured constantly. Deleting and adding devices to get them working is weekly task. Fibaro door/window sensors – only 2 out of 6 working. Don’t waste your money or time."
I'm concerned now. Reliability is key requirement for me. If it doesn't work, I'd much rather just get simple dimmer switches that work locally with no home automation.