yesterday my phone packed in - discovered at 2.30pm - the caller display unit said 'no line' did all suggested on bts web site (have wireless broadband ) inc unplugging all phones and putting back one at a time - all to no avail rang bt to report the fault (On mobile ) and after pressing dozens of buttons bt confirmed that an advisor would ring between 4-6pm - surprise surprise no call so tried to ring bt and talk to a 'human' (term used loosely) - after holding for over 45 minutes with the same recorded message saying they were very busy - i got through to an advisor no record of an advisor supposed to call me - their checks on the line suggest the fault is within the property - how can this be?? nothing has changed?? since line was used yesterday am i mentioned that last week bt had accessed the lines outside my house to prepare my line for bt broadband to be connected weds - also bt engineer was working on my neighbours line sat am - strange coincidence then i am told there are no engineers on duty to visit because its a bank holiday - earliest appointment is thursday am so i ask how i am suppose to communicate - for personal reasons i need 24/7 phone access which i told them - told me to use a/my mobile - at this point i was getting slightly rattled to say the least!! so i am supposed to buy a mobile phone because bt cannot rectify their problems - the fact i own one is irrelevant! i then told them i know a bt engineer - they TOLD ME that if i contacted this person and they were prepared to visit when they were 'off duty' this would be ok and they could use the reference number i was given absolute madness as for no engineers being on duty - thats i lie - they are just not on domestic call out even if they are sat with their feet up drinking coffee (no insults to engineers they are only doing what they are told) after much complaining - they agreed to have a look at the work rota this am to see if they could call earlier than thursday - but they needed to be able to phone me what a shower of to**ers - might well cancel my broadband order - at least in still have net access with my current system PS when you ring to report a line fault they suggest you go to their web site - if your phone is off how the hell do you access their web site rant over - for now!!!!!!!