losangeles7
Novice Member
I bought OLED55G1PUA in March directly via LG's official website. It has worked fine thus far. A few days ago, the TV prompted us to a software update. We complied. And the TV notified that the update was successful and restarted. Immediately after that, the TV went black even though the power was on (the red light is visible) but the TV simply doesn't turn on anymore. There is no doubt that the the dysfunction is caused by LG-generated software update. We tried all the troubleshooting steps to no avail. The nearly $2000 TV I bought only 3 months ago is now dead and useless.
I wonder if other people experienced similar software-update-related problem on LG TVs?
On a separate note, LG's customer service was extremely difficult to access and unhelpful. First, LG website somehow blocks me from logging into my account, or generating service request as a guest. Even after I wrote a email to the company, there was no meaningful response. Finally a third-party technician (Paul's) subcontracted by LG contacted us. First thing he told us is that we must uninstall the TV from wall mount ourselves before he will do anything. If he sees the TV is on the wall he will leave. And second, even without seeing my TV, the technician says he has order "parts" and wait for their arrival before he will schedule an appointment. That means it will take 3-4 days before we can even know when he plans to show up. Third, the technician says he thinks the problem is 99% about main board or power cord, and all he will do is to change the main board and power. I asked can you see the TV first before diagnosing? The answer is no.
This is about the worst customer service I have experienced from an appliance company.
I wonder if other people experienced similar software-update-related problem on LG TVs?
On a separate note, LG's customer service was extremely difficult to access and unhelpful. First, LG website somehow blocks me from logging into my account, or generating service request as a guest. Even after I wrote a email to the company, there was no meaningful response. Finally a third-party technician (Paul's) subcontracted by LG contacted us. First thing he told us is that we must uninstall the TV from wall mount ourselves before he will do anything. If he sees the TV is on the wall he will leave. And second, even without seeing my TV, the technician says he has order "parts" and wait for their arrival before he will schedule an appointment. That means it will take 3-4 days before we can even know when he plans to show up. Third, the technician says he thinks the problem is 99% about main board or power cord, and all he will do is to change the main board and power. I asked can you see the TV first before diagnosing? The answer is no.
This is about the worst customer service I have experienced from an appliance company.