LG Smart TVs - Freeview Guide appallingly slow to load

[Clem_Dye]

Something (for the worse) has changed recently. Now my LG TV can take 4, maybe 5 minutes before the EPG is populated/updated.

 

[bensimmo]

Have you tried a full reset to clear everything out ?

 

[Clem_Dye]

Yes, I did a full retune a couple of days ago. Things are a bit better, now it only takes about 2 mins to populate/refresh. Still rubbish though.

 

[bensimmo]

I mean General -> Reset to Initial Settings.
not a retune.

I had to do this to clear up my guide once, freeview started getting messed up and picking up freesats icons among other things.

 

[Clem_Dye]

LG TVs really are a mess, aren’t they? A Sony for me, next time. 10+ years from my Sony HD TVs, problem free.

 

[bensimmo]

LG TVs really are a mess, aren’t they? A Sony for me, next time. 10+ years from my Sony HD TVs, problem free.

Panasonic for me, if only they made a decent smart side of it.

Samsung make the most usable and stable if not brilliant TVs, they just seem to work.
To be fair to LG, they do push out updates.

As for Sony, I have/had two, One kept turning itself off on BBC channels so had to use an external box and the other is temperamental and their apps and menu structure was terrible. A bit too locked in to Sony. Picture was great.
I assume they're better now, but I won't touch them.

 

[Clem_Dye]

Odd, isn’t it, people’s experiences differing so much. Perhaps it shows just how rubbish mass produced stuff really is, lacking any real consistency, just the opposite of what might be expected.

 

[itsnmf]

Been reading this thread with interest. I too have more than one LG TV with appallingly slow EPG.
I have two (recently purchased earlier this year) LG TVs with WebOS version 05.00.10 (OLED and NanoCell) - just recently updated to this version from 05.00.?? and still unusable Guide. The previous update made things far worse but I was not paying attention to versions at that point.
But.......
I have another LG TV (slightly older - Nov 2018 - UK6470PLC, no idea what it is called though) that has recently had an update to version 05.20.15 and this has greatly improved the EPG (it was previously unusable on the old version).
So hopefully LG will roll out version 05.20 to my other TVs and I can enjoy these otherwise great TVs.

 

[Clem_Dye]

Something has definitely changed, EPG performance wise.

I‘m now being nagged by my TV to apply the 05.00.10 update, but really don’t want to do it so close to the Christmas period. A bricked TV now would be far from ideal.

The EPG is now taking several minutes to refresh in places. If I check the EPG whilst watching say ITVHD, the guide updates reasonably quickly for those channels around what I’m watching. I can scroll up and 3 or 4 of the channels above are also filled-in. Go beyond that and the guide is totally blank for several minutes.

Power-cycling the TV, or doing an auto tune does result in a more snappier performance for a little while, but it’s hardly stellar. I also found that trying to switch from Freeview to Freesat when the guide is in a mess resulted in a weird situation whereby I was getting an odd Freeview guide whilst watching Freesat!

This could be something to do with a recent transmission change somewhere. It’s pointless talking to LG about this, or any other problems with their TV products. You’ll just get a flat denial that anything is wrong, the bog standard compatibility excuse or an offer to have the TV carted away for unspecified repairs.

Odd that in the age of all this so-called technology I’m now having to revert to my regular copy of the Radio Times in order to find out what’s currently airing.

 

[Tam1]

I've also experienced this issue - Initially I just powered the TV off at the wall for 30 seconds, then let it boot back up and would work fine for a few days/weeks.

However, I've since put the TV on a static IP address and set the DNS to 8.8.8.8 (was my local router IP) and TV guide performance is much improved.

(49SM9000PLA with software v05.00.10 - 1Gbps wired connection to 80Mbs Internet via Vodafone using my own Netgear R7800 router - for anyone who wants technical details)

Worth a try I guess for others with issues?


Tam

 

[Boogie83e]

^ This helped me and my very slow EPG LG 43UM7450PLA 43" Smart 4K Ultra HD HDR LED TV...I will never buy another LG TV. :-(

Thank you.

 

[Airtoolman]

After a earlier post stating me changing lnb etc to cure slow freesat epg, i finally bought a Manhattan freesat box.
What a difference absolutely superb now.
I also removed nuisance banner popping up with "home launch" someone in LG worked really hard to hide that menu.

 

[harry66]

Hi @Tam1
Sorry for being thick - but can I check; you assigned a Fixed IP for the TV via your Router LAN IP settings and then on the TV itself you changed the DNS to 8.8.8.8 ?
Is that right -if not can you please provide more details?

 

[bensimmo]

Hi @Tam1
Sorry for being thick - but can I check; you assigned a Fixed IP for the TV via your Router LAN IP settings and then on the TV itself you changed the DNS to 8.8.8.8 ?
Is that right -if not can you please provide more details?

8.8.8.8 is just google DNS server, you could alter that on your router if you want, normally it'll be set to whatever your ISP provide (as it should be the quickest unless it needs to fetch from a larger DNS)

 

[harry66]

8.8.8.8 is just google DNS server, you could alter that on your router if you want, normally it'll be set to whatever your ISP provide (as it should be the quickest unless it needs to fetch from a larger DNS)

Thanks - finally got round to doing this. I will update here the results after a few days.

 

[Clem_Dye]

New one on my last night. Using the EPG, I selected one of those 5-minute programmes that sometimes appear on Talking Pictures TV, as I wanted to see what it was about. My 49SM8500PLA decided instead that I wanted to load the Freeview Play app. Thinking that I'd made a mistake and hit the wrong button on the remote, I finally got back to live TV, and tried again. Same result. My LG TV really is a piece of junk. As soon as we get back to some semblance of 'old' normal, it's going to be replaced. Biggest pile of excrement that I've ever purchased. One fault/bug after another. Sony next time, almost certainly. both of my 11 year old Sony TVs are still going strong.