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LG Smart TVs - Freeview Guide appallingly slow to load

andrewilley

Member
Is there any way to use a 'normal' Freeview Programme Guide on LG smart sets? On both my main 65E6 and a second Smart LG set in the bedroom, the OS insists on trying to soft-load some over-complicated app-style guide with scrollback options from the internet. The picture and sounds goes off completely and you are stuck on a green loading screen the first time you access it, which especially on the bedroom TV which has no cable box and only a fairly weak wifi connection, takes ages - 20-30 seconds sometimes.

A Freeview guide should be picked up from off-air transmitted data, and thus displayed instantly every time, with no interruption to the background audio of the current TV channel (which is usually shown in the corner of the guide screen). My wife finds this process especially annoying, and we are actually going to have to replace the bedroom TV if I can't solve it. :(

Andre
 

Faust

Well-known Member
I've always considered this appalling Freeview app to be the one great weakness of LG TVs. I believe it's the same for everyone and certainly is for me hence why I rarely use it. Try using List instead which brings up a channel list as a sidebar including what is currently on now immediatlely.
 

andrewilley

Member
Yeah, found that. But my wife wants to turn the TV on and scroll through the guide to see a grid of what's coming up on different channels. Pretty basic functionality for any Freeview TV, expect LG think you should wait 20-30 seconds for it. :(

Andre
 

Faust

Well-known Member
Yeah, found that. But my wife wants to turn the TV on and scroll through the guide to see a grid of what's coming up on different channels. Pretty basic functionality for any Freeview TV, expect LG think you should wait 20-30 seconds for it. :(

Andre
In that case your wife will simply have to be patient or change your TV. It’s one flaw in an otherwise great TV.
 
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andrewilley

Member
In that case your wife will simply have to be patient or change your TV. It’s one flow in an otherwise great TV.
Sadly, it'll be a case of changing the TV. The 65E6 in the lounge is fine as we always watch through cable (hence I hadn't even noticed the problem) but the newer bedroom TV is Freeview and the guide issue is a deal-breaker I think. Shame, there aren't a lot of other decent 28" sets around at the moment.

Andre
 

dannius

Well-known Member
Or get an external Freeview tuner? Not ideal but might work out cheaper and better than changing the TV if you’re otherwise happy with it.
 

Clem_Dye

Distinguished Member
I don’t think that the EPG is that fast on my LG, but then it doesn’t seem that fast on my old Sony or Panasonic TVs either. That said, I don’t think that the guide is refreshed until it’s accessed. I’ve found that if I power-up the TV and use it for a while, and then access the guide, it’s still showing entries from when I last used it, which could be a day or so earlier. I think that EPG caching should start that the moment that the TV is powered-up, if Freeview is the source for viewing. It’s a bit of a PITA, but no biggie compared to the lip sync issues that I get.

Clem
 

BM08

Member
Our 4 year old LG 4K tv is ok most of the time in loading the EPG. The actual screen is very quick to appear on the screen when pressing the guide button, and most of the time the programmes load up straight away, but occasionally the guide shows what’s on now, and the rest is blank and I can’t see what’s on next. Usually turning off/ on the tv sorts it out. Or my phone is normally within arms reach so I just look on the tvguide app. It’s never been a deal breaker for me as the operating system is very fast, which is something other brands of tv struggle with!
 

asc1939

Novice Member
I have just bought the 28TL510S white from Europe. I had assumed this was a bad product until I saw this forum. So disappointing on what would be a good product. I have been also getting apps recycling due to freeing memory. So putting 2+2 together and possibly getting a wrong conclusion I had assumed this might be all related to lack of sufficient memory problem. Can anyone point me to how/where I can add more memory? Is is just simple like adding a USB flashdrive?

Thanks
 
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asc1939

Novice Member
Our 4 year old LG 4K tv is ok most of the time in loading the EPG. The actual screen is very quick to appear on the screen when pressing the guide button, and most of the time the programmes load up straight away, but occasionally the guide shows what’s on now, and the rest is blank and I can’t see what’s on next. Usually turning off/ on the tv sorts it out. Or my phone is normally within arms reach so I just look on the tvguide app. It’s never been a deal breaker for me as the operating system is very fast, which is something other brands of tv struggle with!
What app are you using? Thanks
 

ZipBuiltIn

Standard Member
Yesterday I had a firmware update installed on my UM437600PLA upstairs. I too was complaining to LG UK with regard to the slow EPG and Program List taking between 6-10 seconds to populate.

Since the new update Version 04.71.30 seems to have resolved the issue. For how long, I have no idea.
 
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bensimmo

Novice Member
Yes, same TV and today my Guide seemed much quicker with no idea why (before you wanted to punch it, slower than my 10 year old Humax, similar to the old Panasonic but that remember the guide details. and any samsung TV puta it to shame. The only thing as bad was an really old dirt cheap freeview box.

Just checked and running the 04.71.30 version. finger crossed.
Hopefully they are doing something sensible and bulk loading the epg overnight, only checking to see if anything has changed and well actually remembering it had just downloaded the data.

Still some noticeable lag though, so not smooth as these should be by now. Small step though. At least they are updating the TV
 

asc1939

Novice Member
Yes, like others mine updated and was faster, for a while. Still very sluggish and the green cartoon tv image just sits there. I had a long discussion with LG tech support who surprisingly do not see this as a 'fault' in the implementation. Insisted it was a poor signal problem, even though I have four other TVs (Samsung and Sony) that pop up the epg in milliseconds. They then tried to tell me these were 'sucking' the signal strength (Even while not on?). Absolutely not accepting there is a problem with their implementation of using Apps and not providing enough memory storage for the apps. EPG App sometimes loops, trying to 'free up memory'. Had to unload some apps to even get the guide to run. I will never buy LG again, just on principle of customer problem rejection.
 

reddwarf4ever

Novice Member
I've always considered this appalling Freeview app to be the one great weakness of LG TVs. I believe it's the same for everyone and certainly is for me hence why I rarely use it. Try using List instead which brings up a channel list as a sidebar including what is currently on now immediatlely.
 

reddwarf4ever

Novice Member
I have an LGOLED55C9PLA amazing TV, but can’t get the TV guide to show more than 2-3 days, my previous 10 year old Panasonic tv was perfect, always there instantly, so much for technology, is there a fix ?
 

JayCee

Distinguished Member
I have an LGOLED55C9PLA amazing TV, but can’t get the TV guide to show more than 2-3 days, my previous 10 year old Panasonic tv was perfect, always there instantly, so much for technology, is there a fix ?
Are you switching it off at the power socket overnight or leaving it in standby?
 

JayCee

Distinguished Member
Some TV's auto-update during the early hours.
It wouldn't hurt to leave your router on for a few days just to rule it out.
 

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