Question LG Smart TV ALL4-011 Error

[lmt1970]

Hi all I'm hoping someone can help. On our LG tv when trying to watch ALL4 the adverts play but then when the programme should start we get the error message ' ALL4-011'. It works on our other smart TV which is a Hisense so I'm guessing it's an LG issue. I've tried the obvious of unistalling, router on/off etc. Even tried it through the Freeview Play channel but no luck.

 

[Clem_Dye]

Contact C4 and see what they suggest.

 

[Philhyde51]

You need to do a factory reset. Then reinstall the app. LG tvs are pretty dumb when it comes to being smart. I have been having to do this every 7 - 8 weeks