TLDR = 18 months into ownership of what was our much loved LG W8 77 inch OLED we got the dreaded screen burn. We have now been offered a settlement figure of £2100 from LG, for them to take away the faulty unit. They could not replace it as they do not make the panel anymore or something (bit of a tell in itself?). We paid £3499 for it again 18 months ago. Fair or not fair?
Longer version = I am not sure how we got screen burn to be honest, in such a short space of time. The TV is predominantly used for Netflix, Amazon etc - we don't have Sky or anything. I play Xbox on it too (FIFA invariably) although I am far from a hardcore gamer and it appears that has been the cause of the screen burn. Some of the FIFA player artefacts and logos (the bit at the bottom corners of the screen where it tells you which player you are controlling at that time etc) are burned on to the screen. The pixel refresher did not do anything to improve it.
The screen burn is not horrendous in that as mentioned the burned in logos are in the lower corners of the screen. There is also a line in the middle at the bottom of the screen too - I think this is from where the mini pitch thing is on FIFA although I could be wrong. The TV is therefore still watchable in other words - but given its such a top end 'premium' model, and again only 18 months old - I cannot bring myself to live with it. We all know the risks of OLEDs but given the timeframe we decided to pursue getting it sorted.
We bought it from a business on Amazon as a new item for £3499 - which in itself we deemed as a bargain at the time (although not so much now!). They (the individual business and Amazon themselves) have been useless in resolving - it being outside their warranty period. They have washed their hands of it.
I do understand legally it is for the retailer to resolve, and we could still pursue this. But this would be a long and potentially stressful process - we therefore decided to ask LG for help, hoping for a quicker/swifter resolution, particularly after reading on here and elsewhere they do help usually. We had hoped they would fix or replace it as a good will gesture.
After 6 weeks of correspondence with LG - their correspondence has been slow to say the least - they have determined that they cannot help re fixing it as they do not have the parts. Apparently the no longer manufacture the W series - which is a shame to us as the design really is a thing of beauty.
They have instead offered a settlement figure of £2100. I cannot tell whether I should be very grateful for this - as again it seems the retailer is the one who is responsible here - not the manufacturer. Or should I be pushing for more from them? We again paid £3499 just 18 months ago - it was new and sealed then of course.
The logic for wanting more (£), would be the cost to replace (the faulty unit) for an equivalent 77 inch wafer thin model - which today would be the 77 inch G1 that retails for £3799 ish. I appreciate its a higher spec model now than the W8 panel, but again its the wafer thin design we are chasing. Our whole living space is centred around this design. Arguably we are accepting an inferior model in this sense, if we went with the G1, as its thicker - and the W series was deemed more premium than the G series, when both were offered by LG. Its the closest like for like we can find anyway.
What would you guys do in our position?
Thank you
Bobby
Longer version = I am not sure how we got screen burn to be honest, in such a short space of time. The TV is predominantly used for Netflix, Amazon etc - we don't have Sky or anything. I play Xbox on it too (FIFA invariably) although I am far from a hardcore gamer and it appears that has been the cause of the screen burn. Some of the FIFA player artefacts and logos (the bit at the bottom corners of the screen where it tells you which player you are controlling at that time etc) are burned on to the screen. The pixel refresher did not do anything to improve it.
The screen burn is not horrendous in that as mentioned the burned in logos are in the lower corners of the screen. There is also a line in the middle at the bottom of the screen too - I think this is from where the mini pitch thing is on FIFA although I could be wrong. The TV is therefore still watchable in other words - but given its such a top end 'premium' model, and again only 18 months old - I cannot bring myself to live with it. We all know the risks of OLEDs but given the timeframe we decided to pursue getting it sorted.
We bought it from a business on Amazon as a new item for £3499 - which in itself we deemed as a bargain at the time (although not so much now!). They (the individual business and Amazon themselves) have been useless in resolving - it being outside their warranty period. They have washed their hands of it.
I do understand legally it is for the retailer to resolve, and we could still pursue this. But this would be a long and potentially stressful process - we therefore decided to ask LG for help, hoping for a quicker/swifter resolution, particularly after reading on here and elsewhere they do help usually. We had hoped they would fix or replace it as a good will gesture.
After 6 weeks of correspondence with LG - their correspondence has been slow to say the least - they have determined that they cannot help re fixing it as they do not have the parts. Apparently the no longer manufacture the W series - which is a shame to us as the design really is a thing of beauty.
They have instead offered a settlement figure of £2100. I cannot tell whether I should be very grateful for this - as again it seems the retailer is the one who is responsible here - not the manufacturer. Or should I be pushing for more from them? We again paid £3499 just 18 months ago - it was new and sealed then of course.
The logic for wanting more (£), would be the cost to replace (the faulty unit) for an equivalent 77 inch wafer thin model - which today would be the 77 inch G1 that retails for £3799 ish. I appreciate its a higher spec model now than the W8 panel, but again its the wafer thin design we are chasing. Our whole living space is centred around this design. Arguably we are accepting an inferior model in this sense, if we went with the G1, as its thicker - and the W series was deemed more premium than the G series, when both were offered by LG. Its the closest like for like we can find anyway.
What would you guys do in our position?
Thank you
Bobby
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