Question LG-OLED65B6V POSSIBLE SCREEN BURN

Discussion in 'OLED TVs Forum' started by saracenwes, Jan 9, 2019.

  1. saracenwes

    saracenwes
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    Hi everybody, I could do with some help regarding my LG oled tv. I have recently noticed some
    random patches on the screen that seem to have appeared practically overnight with no warning. They are most visble when displaying red or yellow images. I am wondering if it is screen burn or if it could be another issue. My tv is approx 18 months old and is used for approx 4-7 hours a day, typical viewing is cable/sky Q and you tube videos. It is not used for gaming. Any help would be greatly appreciated, if any body would like any further information that may be of help please let me know.

    Thanks in advance.

    Wes

    upload_2019-1-9_9-12-14.jpeg



    upload_2019-1-9_9-12-57.jpeg


    upload_2019-1-9_9-13-21.jpeg


    upload_2019-1-9_9-13-45.jpeg
     
  2. tommyh84

    tommyh84
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    That doesn't look like screen burn to me
     
  3. fat jez

    fat jez
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    Sunlight reflection off something? Does it clear up if you do a manual refresh?
     
  4. saracenwes

    saracenwes
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    I have used the clear panel noise function twice since noticing it and it hasnt made a difference. It is never unplugged over night so should have been running the clear panel noise fuction automatically for the last 18 months. Thanks for your reply, im pretty frustrated considering it cost over 2k.
     
  5. saracenwes

    saracenwes
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    im at a loss as to what it could be, thanks for the reply.
     
  6. saracenwes

    saracenwes
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    I have used the clear panel noise function twice since noticing it and it hasnt made a difference. It is never unplugged over night so should have been running the clear panel noise fuction automatically for the last 18 months. Thanks for your reply, im pretty frustrated considering it cost over 2k.
     
  7. Eddy555

    Eddy555
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    That looks like something's hit the panel
     
  8. Doctor Smith

    Doctor Smith
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    Looks similar to the damage I had on an LCD. Son confessed in the end. He threw his Xbox controller at the TV.
     
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  9. only1hammy

    only1hammy
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    Looks like someone whacked it with an oily car tyre!

    Joking aside, you're still within the warranty period and should contact LG as soon as possible (assuming you bought it new).
     
  10. saracenwes

    saracenwes
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    It is a possibility as we have a four year old who does occassionally throw the odd toy around, if you touch the screen it doesn`t feel damaged as if struck by something hard though. thanks for the reply.
     
  11. Eddy555

    Eddy555
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    It may have flexed enough to damage the layers beneath the top glass, but not damaged the top layer. You maybe able to claim on house insurance if that's covered for accidental damage?
     
  12. saracenwes

    saracenwes
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    I did buy it new but it only came with a 1 year warranty as i brought it via the company i work for from Hughes Trade(apollo 2000), it is covered by my sky protect insurance but i wanted to make
    sure it wasnt screen burn incase screen burn isnt covered. I appreciate your reply.
     
  13. Matsy

    Matsy
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    That's defiantly had something thrown at it from the shape, its not screen burn.
     
  14. only1hammy

    only1hammy
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    Not sure of your particular situation as you bought it through your employer, but I'm fairly sure you're still entitled to basic consumer rights.

    2 years minimum within the EU (hence why I said "as soon as possible" :laugh:).

    Some information on the 5/6 year protection offered in Scotland/rest of UK.

    That said though, I'd have a sit down with that little tinker and Jack Bauer the truth out of them :rotfl:.
     
    Last edited: Jan 9, 2019
  15. saracenwes

    saracenwes
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    assuming it is still covered by the warranty wouldn`t the warranty only cover faults/break down anyway, if my little one has caused it wouldn`t that come under my home insurance as accidental damage? i appreciate the info.
     
  16. only1hammy

    only1hammy
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    Yes, it's as you say. Important to find out the truth first. Having one of those little tinkers myself, I know how hard that can be!

    I don't know as much about home insurance, but certainly claim on that if you have it as it should cover this.
     
  17. saracenwes

    saracenwes
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    fingers crossed its covered!
     
  18. Achillus

    Achillus
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    That’s not damage from some object that have been thrown on it. Why because you can clearly see a couple of marks on it at the same height. Most of the time it would’ve been just 1 or 2 marks not that many. It’s a faulty panel but I wouldn’t say that it is an object that have hit the tv on so many places at the same time.
     
  19. davidac

    davidac
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    There is a pattern of faint marks to the left of the dark mark and all the marks look the same sort of shape. Are you using the standard stand or mounting it on the VESA mount?
     
  20. dannylau

    dannylau
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    That almost looks like a footprint
     
  21. saracenwes

    saracenwes
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    it is on the stand supllied with the tv. thank you
     
  22. saracenwes

    saracenwes
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    its probably clearer in person rather than in the picture but to me it almost looks like a circular pattern that is fainter on the left and gets darker to the right, its clearer in the photo with the green back ground(which was actually a yellow screen you tube video). thanks for the reply.
     
  23. 11alastair11

    11alastair11
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    upload_2019-1-9_9-13-21.jpeg Hey, so my opinion fwiw. The marks follow a semicircular pattern. The pattern is along a curve with the marks prominent along the bottom. If we continue the circle then look for the centre of that we see another mark. This is the impact mark when your little one (or other guilty party) has bumped the screen causing a leakage of the liquid within the oled panel. Much like a stone dropped in a pool of water the shockwaves are circular and have caused further ripple damage to the oled matrix. As gravity is pulling downwards the leakage has occured at the bottom edge of these, hence the semicicular pattern.

    I work as an eye surgeon and we get similar stress lines with corneal foreign body injuries (though of course without the dye leakage!)

    Hope this helps.
     
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    Last edited: Jan 9, 2019
  24. Eddy555

    Eddy555
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    CSI AVForums in action
     
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  25. JimboH

    JimboH
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    IMG_20190110_014924.jpg
     
  26. saracenwes

    saracenwes
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    that seems like a reasonable assessment, to be honest i hadn`t even noticed the mark in the middle of the circle, im trying to rule out screen burn as it wont be covered but accidental damage will be. i didnt even realise there was a liquid in the screen. thanks for the reply.
     
  27. oscaros11

    oscaros11
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    I ask all of my customers, undecided between the OLED and the QLED, if they are a serious gamer, as the OLED can experience screen burn, whereas the QLED does not. I agree, though, it does not look like screen burn, rather as if the screen has suffered an impact from something.
     
  28. AdtAdt57

    AdtAdt57
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    I’d contact LG and send them these pictures...
    ... I seem to remember being surprised that during manufacture large vacuum clamps, about the size of these marks, are used to hold the raw panels. This wasn’t holding the complete TV, just during part of the first screen to chassis bonding process. If you didn’t see this until recently maybe it’s damage that’s causing it to creep into being more visible? Hopefully, LG will offer helpful advise, in terms of being a production process fault or just say it’s been under pressure while in use, hence considered broken by user :-(
     
  29. swiftpete

    swiftpete
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    If he has a 4 yr old they probably were defiant. Mine definitely is when she wants to be.
     
  30. mt1980

    mt1980
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    This looks very similar to what's happened to my B6 today. 19 months old. Definitely not hit with anything.
     

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