LG - OLED55C6V Screen Burn - Currys Knowhow Policy

Discussion in 'LG TVs Forum' started by rhysmaclaren, Aug 20, 2018.

  1. rhysmaclaren

    rhysmaclaren
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    I purchased a LG - OLED55C6V back in January 2017 with Currys Knowhow policy.

    The tv has developed screen burn from a kids tv show NIC HD.

    Am I able to claim for this to be fixed by LG or Currys Knowhow guarantees?

    The tv has a pixel shift process which I thought was supposed to resolve this issue?
     
  2. d10brp

    d10brp
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    Usual questions:
    - Did you leave it on standby when not using or switch it off at the wall?
    - Roughly what % of your viewing was that channel?
    - Got any pictures? SB usually shows up best against colour slides
    - What OLED light setting do you use?

    I don't know about Currys specifically but I believe that LG have been a bit better about admitting panel variation issues causing SB recently and may do a panel swap
     
  3. iwb100

    iwb100
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    Technically neither will cover screen burn.

    Best bet is to try Curry's say it has developed a faulty screen. Do not say screen burn. They may do something.

    If that fails try the same with LG. However it is out of LG warranty period so they will almost automatically do nothing.

    I suspect you will be out of luck, but you can try and push it hard with Curry's and kick up a fuss. Do not use the word "screen burn" and if they call it that and refuse to do anything keep insisting that they sold you a TV not fit for purpose.
     

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