fluxedman
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Well I guess there’s room for the diagnosis to change once it gets back to their workshop for assessment, and he wasn’t willing to commit that statement to paper, but the engineer that came out today was a decent chap.
You got the verbal report of it so stick with that(not burn in), clearly panel failure due to that overheating chipset on the tv mainboard causing that green damage like the others on here.
They can be referred back to this thread and past examples, frankly the users know more then the engineers do since TVs change every 5 minutes so engineers can't be expected to know per model fault issues.
Hopefully goes well give us an update, sounds like that engineer will do it the right way its a simple assessment really since its not burn in.