Question LG OLED Red Color Issue

sscrib

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I have had my 55” LG OLED for the past 2 years and have loved it. Recently, however, I have noticed that red images are darker in the center of the screen than around the edges. The picture attached shows just how dramatic the problem is. Does anyone have idea what’s going on here?

8E650C88-EC94-493D-8491-4EEB66DA6838.jpeg
 
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Red sub pixels wear faster than the others, in new oleds the red sub pixel is bigger than the green or blue so it doesn't have to push it as hard to get the same light output.
Unfortunately it looks like your red sub pixels have faded in the centre of the screen, this normally happens from watching news/programmes with people in the centre of the screen, some people call it screen burn but its more like uneven pixel wear.
 
Updating previous reports. I contacted LG’s customer service just to vent my frustrations for how poorly my OLED has aged in only 2 years. They wrote me back right away requesting pictures of the problem along with some technical information. A couple days later I was contacted by one of their OLED specialists who had reviewed my case and he informed me that LG would be replacing my panel at no cost, even though it was out of warranty! The technician just left my house a little bit ago. I am attaching pictures of the old panel and the new panel while he was switching the brains over, as well as a picture of the TV displaying the now corrected reds.

I was originally very upset with LG and had communicated to them that I would never purchase their products again. But after their customer service and lengths they went to fix the problem, I am very satisfied with LG and would consider remaining a customer in the future. Meanwhile, my OLED looks amazing again, reminding me of why I went with OLED in the first place.

Hopefully my story offers others like me out there a little hope and a template to follow if you encounter the same issues as I.

7FA03BCF-F83E-426F-943F-024203710598.jpeg
A7A05D4E-5EC6-4328-A97D-52D071F48738.jpeg
4517AB2F-9A6F-4CD0-A26B-9641DB1D3083.jpeg
 
Well done that looks perfect now.

The problem is, for how long?
I had the exact same problem with my C7. I now have a new panel.
If the new panel has the same red pixels as the last panel, then surely this problem will just happen again etc.
I have a Richer Sounds 5 year warranty. Somehow i think i will be needing it again...
 
sscrib
I noticed that your old panel still had the (perforated) plastic cover on the back.
The official answer is that this is for transport only and needs removing. Check if your new panel still has this on. The tech should have removed it also, but they never do.
We still don't know if this has any adverse effects though...
 
sscrib
I noticed that your old panel still had the (perforated) plastic cover on the back.
The official answer is that this is for transport only and needs removing. Check if your new panel still has this on. The tech should have removed it also, but they never do.
We still don't know if this has any adverse effects though...
Thanks for looking out for me, but I had already removed it. He did indeed forget, but I peeled it off and gave it to him. He actually had to repack the old panel exactly as the new panel had come packed. He said this way it will stay protected on its way back to LG in the event that the panel itself was not defective.
 
I experience exactly the same problems with the red pixels on a LG 65"OLED TV.

The red color in the center of the screen has disappeared. Watching sports with teams playing in red jerseys is annoying as they change into black when in the center of the screen. Other example are the faces of people that turn ash-grey, the color of a deceased person.

And although I am very happy for those who have their issue resolved by LG I would like to share my experience with LG which is unfortunately not good at all.

I have contacted LG customer service in the Netherlands about the problem. The catch is that I bought my TV in Singapore because where I used to live the past decade. LG in the Netherlands, where I live now, refuses to assist because the TV is bought outside the EU.

Next I have send my TV to a repair service outside LG and it is confirmed that the TV's sold in Singapore and the Netherlands are made of exactly the same components. All of them ! Only the software for languages is different.

The TV could be easily fixed with a new screen like what was done for others in this blog but LG is not willing to entertain this.


The best advice I got from LG customer service is to send my TV (65") back to Singapore to have it checked. I think the only winner in that proposal is DHL


I am spending as much if I buy a new screen myself and have it replaced as when I buy a new TV. Obviously the latter would not be a LG

Now I understand that the individual LG-employee follows the procedures but it was a very disappointing experience and the issue remains unsolved.

Should I accept the problem as it is or buy a new TV and toss this one away after 3 years is a dilemma at times where we, quite rightly, focus on circular economies and living environmentally friendly.

But If I buy a new TV it will never be LG anymore.
 
Updating previous reports. I contacted LG’s customer service just to vent my frustrations for how poorly my OLED has aged in only 2 years. They wrote me back right away requesting pictures of the problem along with some technical information. A couple days later I was contacted by one of their OLED specialists who had reviewed my case and he informed me that LG would be replacing my panel at no cost, even though it was out of warranty! The technician just left my house a little bit ago. I am attaching pictures of the old panel and the new panel while he was switching the brains over, as well as a picture of the TV displaying the now corrected reds.

I was originally very upset with LG and had communicated to them that I would never purchase their products again. But after their customer service and lengths they went to fix the problem, I am very satisfied with LG and would consider remaining a customer in the future. Meanwhile, my OLED looks amazing again, reminding me of why I went with OLED in the first place.

Hopefully my story offers others like me out there a little hope and a template to follow if you encounter the same issues as I.

View attachment 1225159View attachment 1225160View attachment 1225161
Hi,
I have experiencing same problem unfortunately.
Would you please share your TV's model and your Country?

Mine, OLED 55B7V and Turkish LG not accepted as manufacturing panel fault although shared these posts.
 

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Thanks to everyone in this thread. I have the same problem, and it looks like LG will pay for parts if not labor. OLED65C7B from more than 3 years ago. I just had to text the customer service rep a photo demonstrating the problem. I pulled up an all-yellow screen image, which (minus the red) had a huge green blob in the middle. This seems like all I need. I'll post again if they don't come through.

Again, LG USA, bought from a legit US-based vendor.
 
I have had my 55” LG OLED for the past 2 years and have loved it. Recently, however, I have noticed that red images are darker in the center of the screen than around the edges. The picture attached shows just how dramatic the problem is. Does anyone have idea what’s going on here?

View attachment 1218436
Thanks to everyone who has commented on this.

I know that our purchasing rights are quite different here in the UK than in the US, where the manufacturer, rather than the retailer seems to have more of a responsibility. However, this information is very helpful to me, as the more information I collect about a product that is not fit for purpose, the stronger my claim will be. I'll keep you informed of my progress.

Thanks again

Ron
 
44F2003A-9415-4D3C-8303-3464F31C166E.jpeg

Buyer beware. We bought a 55” LG OLED tv from Target. We completely lost the red channel and this seems to be a manufacturer’s defect that is common with LG and is a documented issue. I contacted their customer service three separate times and keep getting the runaround. Bottom line is they will not stand behind their product. I’ve had several Sony, Mitsubishi and Panosonic tv’s with no issues. I will never buy another one of their products and I suggest you look elsewhere based on my experience. There are better alternatives and companies that will stand behind what they make.
 
Hi

Thanks for your updates. John Lewis (JL) continues to deny responsibility for the failure of my TV, but LG seems prepared to offer some "compensation". This just isn't going to work for me here in the UK where the retailer is responsible. JL gave me a 5 year guarantee with the only exception of station burn in. LG states 100,000 hours for my TV that has failed within 5,000 hours. Their (LG & JL) requests for pictures has allowed me to confirm that the problem isn't station ident burn in, so they are (well in my view) liable.

As a tip, even if you have a red OLED issue, upload a yellow picture to fill the screen, it will help your claim.

I will continue to update and thanks for your continued interest.

Best

Ron
 
Bumping this thread a little - our 55B7V has started to show this red dimming in the centre. It was bought new in June 2018 from Very (UK here). Is LG going to be interested, or is it a case of getting a new TV?
 
Bumping this thread a little - our 55B7V has started to show this red dimming in the centre. It was bought new in June 2018 from Very (UK here). Is LG going to be interested, or is it a case of getting a new TV?
I can guarantee Lg won’t be interested at all, mine was newer than yours and I got nowhere. I made endless calls and more often than not got cut off and even laughed at. You could try Twitter @LgUKCare I think it is but just reading the recent posts you’ll see what to expect.
 
I can guarantee Lg won’t be interested at all, mine was newer than yours and I got nowhere. I made endless calls and more often than not got cut off and even laughed at. You could try Twitter @LgUKCare I think it is but just reading the recent posts you’ll see what to expect.
Yikes.

I assume a manual pixel refresh cycle does nothing?
 
Wow!
Reading this makes you think why the hell would I want to buy an OLED even today with newer screens as it will be a case of not if but when will screen burn happen.
 
Wow!
Reading this makes you think why the hell would I want to buy an OLED even today with newer screens as it will be a case of not if but when will screen burn happen.
LG OLEDs after 2018/19 have different screens though which helps mitigate these issues. I believe they have double-sized red pixels, and other newer developments which help prevent burn in and red fade. The B7 being discussed is a 2017 model so fairly old tech now.
 
I recently sold a 55" B7 that did not have the problem. I did look after the unit and always ran the image with low brightness settings in a dark room.

B7 Red.jpg
 
LG OLEDs after 2018/19 have different screens though which helps mitigate these issues. I believe they have double-sized red pixels, and other newer developments which help prevent burn in and red fade. The B7 being discussed is a 2017 model so fairly old tech now.
Yeh called in curry’s earlier to look at the G3 and sakes staff said all OLED’s after 2017 don’t have screen burn anymore with I thought is nonsense.
G3 looked good though as well as the S95L.
No sony OLED on display to look at
 
Yeh called in curry’s earlier to look at the G3 and sakes staff said all OLED’s after 2017 don’t have screen burn anymore with I thought is nonsense.
G3 looked good though as well as the S95L.
No sony OLED on display to look at
Well unless the Sony you want is a QDOLED then it will still have an LG WOLED panel inside it.

Samsung QDOLED have their own Samsung panels inside, but they are going over to LG OLED panels as well soon enough because they have struck up a deal with LG, you can find out this by searching.


The 2019 and onwards models as has been stated already have a bigger Red pixel, and it makes it more difficult to get that happening, not impossible but less likely, and the G3 has a heat sink making it even less likely again.
 
Well unless the Sony you want is a QDOLED then it will still have an LG WOLED panel inside it.

Samsung QDOLED have their own Samsung panels inside, but they are going over to LG OLED panels as well soon enough because they have struck up a deal with LG, you can find out this by searching.


The 2019 and onwards models as has been stated already have a bigger Red pixel, and it makes it more difficult to get that happening, not impossible but less likely, and the G3 has a heat sink making it even less likely again.
I No nothing of QD-OLED so couldn’t comment.
Is QD-OLED better than normal OLED
 

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