freesat99
Established Member
Apologies if this has already been discussed. It's been a long time since my last visit. I was a regular lurker back in 2018 when I was researching for my new LG OLED. I eventually bought a LG OLED65C8PLA from my local Richer Sounds. I have been very happy with it, the picture (UHD football) and the interface to the "apps".
The other day the TV did not switch on. I replaced the batteries in the remote. No change. I checked the fuse in the plug. I t was OK. There was no standby LED. I checked the purchase date and it was June 2018, so out of warranty :-( .
I did some internet searches to see if there was anything about this on the web. Found a few YouTube videos showing people replacing boards. I stumbled across a web page on the LG website to report failures. Even though I was out of warranty I started to fill in the information. When I came to the field asking to upload the receipt, I searched my computer and found a PDF of the receipt from Richer Sounds. Well blow me away!!! I immediately saw "6 year free warranty". So I called the RS phone number and the chap at the far end was very helpful. A day or so later I got a call from a local(ish) company to arrange a visit to my property to look at the TV. I had to laugh. Back in the 60's when I was a kid, you often got a visit from a TV repair man, who would take the back off the big bulky (B&W - that's black and white BTW) TV and would replace a broken valve.
So the repair man arrived this morning. He was very friendly and chatty. Wore a mask and removed his shoes before entering the living room. I was impressed. Did a few checks then phoned back to base. He asked me if I had seen the recall notice. I asked "what recall notice". I hadn't had a letter. He said that a message should appear on the TV. Apparently mine is one of the models affected. Apparently the power supply has a problem (what he described sounds like weak capacitors), and that LG are doing a recall. I hadn't seen any message, so this was news to me. Anyway he left and said that he would arrange to return with a new power supply board.
I just did a search and found this text (snipped) on the UK LG website...
"LG Electronics Free OLED TV Power Board Replacement Service
In the process of carrying out a voluntary replacement service in South Korea where a TV power board issue was first reported, LG has continued to investigate the possibility of certain TV models being affected in other markets..."
The other day the TV did not switch on. I replaced the batteries in the remote. No change. I checked the fuse in the plug. I t was OK. There was no standby LED. I checked the purchase date and it was June 2018, so out of warranty :-( .
I did some internet searches to see if there was anything about this on the web. Found a few YouTube videos showing people replacing boards. I stumbled across a web page on the LG website to report failures. Even though I was out of warranty I started to fill in the information. When I came to the field asking to upload the receipt, I searched my computer and found a PDF of the receipt from Richer Sounds. Well blow me away!!! I immediately saw "6 year free warranty". So I called the RS phone number and the chap at the far end was very helpful. A day or so later I got a call from a local(ish) company to arrange a visit to my property to look at the TV. I had to laugh. Back in the 60's when I was a kid, you often got a visit from a TV repair man, who would take the back off the big bulky (B&W - that's black and white BTW) TV and would replace a broken valve.
So the repair man arrived this morning. He was very friendly and chatty. Wore a mask and removed his shoes before entering the living room. I was impressed. Did a few checks then phoned back to base. He asked me if I had seen the recall notice. I asked "what recall notice". I hadn't had a letter. He said that a message should appear on the TV. Apparently mine is one of the models affected. Apparently the power supply has a problem (what he described sounds like weak capacitors), and that LG are doing a recall. I hadn't seen any message, so this was news to me. Anyway he left and said that he would arrange to return with a new power supply board.
I just did a search and found this text (snipped) on the UK LG website...
"LG Electronics Free OLED TV Power Board Replacement Service
In the process of carrying out a voluntary replacement service in South Korea where a TV power board issue was first reported, LG has continued to investigate the possibility of certain TV models being affected in other markets..."