You’ll find people are now replacing panels with pixel wear under the 5 year warranty.Even LG are replacing some panels out of warranty but you have to pester them and say you’ll take them to the small claims court as all you’ve done is watched your tv.If they say no then you’ll get your money back if you go to court.Every case the judge has said the tv isn’t fit for purpose.I know it’s a hassle but it’s worth it.
Homeby in the USA on this forum just got LG to agree to fit a new panel to his 2year B7 with pixel wear.Just be polite and state your case.
This thread has been a great read, thank you to all that have posted. It's given me hope in my current predicament.
To start off with, I bought the TV from Richer Sounds (via credit card) back in May 2018. Which came with 6 years extended warranty.
Secondly, I took out extra Insurance with Domestic and General (who at the time of purchasing my TV, stated I would get cover for 'Image Retention' for the 5 year cover i took out with them - which turns out, this was not the case).
I recently made a claim with D&G (with the understanding I was covered for 'Image Retention/Banding, silly me), stating I had some "Banding in some of the Content". D&G then referred me to a third party company "Equinox". I sent pictures of the problem to "Equinox" who said they will put forward the claim to D&G (with the parts they needed to fix the issue), where D&G rejected the claim, because "Equinox" stated that the issue was in fact "Screen Burn". (I have logged a complaint with them and I'm awaiting a response - I am not holding my breath as i know i should have read the T&C's - but I also should not have been lied to).
Ive contacted LG directly and they've said, due to Covid19 and the English lockdown, they're not dealing with any TV's outside of their normal 12 months warranty until the English Lockdown is over.
I called 'Richer Sounds' next and they have asked for me to send them photo's of the issue (Which I have done ). Hopefully they can assist with a resolution or offer something similar to what Currys are currently offering. (What I read earlier in this thread).
If there's anyone that has dealt with RS or gone down the route of " Section 75 of the Consumer Credit Act" - I would love to hear your story.
Any advice would be greatly appreciated.